Yellow.ai - Notice history

All systems operational

 
IND
MEA
JKT
SING
USA
EURO
QTR
User Authentication
Workflow/Agent Builder
Live Agent/Inbox
AI & NLP
Engagement
Knowledge Base
Analytics & Insights
Analyze
Message Delivery
User360
Bot Executor
Integrations
Voice
Web Widget
WhatsApp

Notice history

May 2024

SING region Planned Maintenance Activity
  • Completed
    May 29, 2024 at 7:30 PM
    Completed
    May 29, 2024 at 7:30 PM
    Maintenance has completed successfully
  • In progress
    May 29, 2024 at 7:00 PM
    In progress
    May 29, 2024 at 7:00 PM
    Maintenance is now in progress
  • Planned
    May 29, 2024 at 7:00 PM
    Planned
    May 29, 2024 at 7:00 PM

    Dear Customer,

    Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality.

    Activity:  PostgreSQL Database Maintenance

    Activity Duration: 30 Mins

    Expected Downtime: No Downtime,

    Impact:-

    • During the maintenance window, bots and platforms will be available as usual. However some bots may face slowness intermittently during the maintenance period.

Degraded Performance Observed
  • Resolved
    Resolved

    Our engineering team has pinpointed the issue and implemented measures to address it. As a result, the health status has returned to green. The incident is resolved now

R0 Voice-VSS [Voice bots] scheduled update
  • Completed
    May 07, 2024 at 3:10 PM
    Completed
    May 07, 2024 at 3:10 PM
    Maintenance has completed successfully
  • In progress
    May 07, 2024 at 3:00 PM
    In progress
    May 07, 2024 at 3:00 PM
    Maintenance is now in progress
  • Planned
    May 07, 2024 at 3:00 PM
    Planned
    May 07, 2024 at 3:00 PM

    We are planning for a scheduled update during that time.

Apr 2024

Bots were not able to make voice calls in USA region
  • Resolved
    Resolved

    On April 22, 2024, at 6:22 PM IST, an incident occurred in the USA region due to a configuration change in one of our backend platform services. This change was part of an infrastructure deployment aimed at enhancing service efficiency and performance.

    Changes were identified and rolled back On April 22, 2024, at 7:41 PM IST and incident was resolved

  • Identified
    Identified

    On April 22, 2024, at 6:22 PM IST, an incident occurred in the USA region where bots were not able to make a voice call, due to a configuration change in one of our backend platform services. This change was part of an infrastructure deployment aimed at enhancing service efficiency and performance.

R0-IND region Planned Maintenance Activity
  • Completed
    April 01, 2024 at 9:30 PM
    Completed
    April 01, 2024 at 9:30 PM
    Maintenance has completed successfully
  • In progress
    April 01, 2024 at 7:30 PM
    In progress
    April 01, 2024 at 7:30 PM
    Maintenance is now in progress
  • Planned
    April 01, 2024 at 7:30 PM
    Planned
    April 01, 2024 at 7:30 PM

    Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality.

    Activity: Upgrade of Kubernetes clusters

    Reason:
    Previous version is approaching end of Life.

    Activity Duration: 2 Hrs

    Expected Downtime: 0 mins

    Impact:No impact on platform and bot's Operation.

R4-USA region Planned Maintenance Activity
  • Completed
    April 01, 2024 at 8:30 AM
    Completed
    April 01, 2024 at 8:30 AM
    Maintenance has completed successfully
  • In progress
    April 01, 2024 at 6:30 AM
    In progress
    April 01, 2024 at 6:30 AM
    Maintenance is now in progress
  • Planned
    April 01, 2024 at 6:30 AM
    Planned
    April 01, 2024 at 6:30 AM

    Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality.

    Activity: Upgrade of Kubernetes clusters

    Reason:
    Previous version is approaching end of Life.

    Activity Duration: 2 Hrs

    Expected Downtime: 0 mins

    Impact:No impact on platform and bot's Operation.

Mar 2024

R5-EURO region Planned Maintenance Activity
  • Completed
    March 28, 2024 at 4:30 PM
    Completed
    March 28, 2024 at 4:30 PM
    Maintenance has completed successfully
  • In progress
    March 28, 2024 at 2:30 PM
    In progress
    March 28, 2024 at 2:30 PM
    Maintenance is now in progress
  • Planned
    March 28, 2024 at 2:30 PM
    Planned
    March 28, 2024 at 2:30 PM

    Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality.

    Activity: Upgrade of Kubernetes clusters

    Reason:
    Previous version is approaching end of Life.

    Activity Duration: 2 Hrs

    Expected Downtime: 0 mins

    Impact:No impact on platform and bot's Operation.

R2-JKT region Planned Maintenance Activity
  • Completed
    March 27, 2024 at 8:30 PM
    Completed
    March 27, 2024 at 8:30 PM
    Maintenance has completed successfully
  • In progress
    March 27, 2024 at 6:30 PM
    In progress
    March 27, 2024 at 6:30 PM
    Maintenance is now in progress
  • Planned
    March 27, 2024 at 6:30 PM
    Planned
    March 27, 2024 at 6:30 PM

    Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality.

    Activity: Upgrade of Kubernetes clusters

    Reason:
    Previous version is approaching end of Life.

    Activity Duration: 2 Hrs

    Expected Downtime: 0 mins

    Impact:No impact on platform and bot's Operation.

R1-MEA region Planned Maintenance Activity
  • Completed
    March 27, 2024 at 12:50 PM
    Completed
    March 27, 2024 at 12:50 PM
    Maintenance has completed successfully.
  • In progress
    March 27, 2024 at 12:00 PM
    In progress
    March 27, 2024 at 12:00 PM
    Maintenance is now in progress
  • Planned
    March 27, 2024 at 12:00 PM
    Planned
    March 27, 2024 at 12:00 PM

    Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality.

    Activity: Upgrade of Kubernetes clusters

    Reason:
    Previous version is approaching end of Life.

    Activity Duration: 2 Hrs

    Expected Downtime: 0 mins

    Impact:No impact on platform and bot's Operation.

WhatsApp Channel not working for Cloud API users.
  • Update
    Update

    The fix for the major disruption impacting message delivery on Cloud API has been deployed and this issue is now mitigated as of March 27, 2024, 11:48 AM SGT. Thank you for your patience.

  • Resolved
    Resolved

    The fix for the major disruption impacting message delivery on Cloud API has been deployed and this issue is now mitigated as of March 27, 2024, 11:48 AM SGT. Thank you for your patience.

Mar 2024 to May 2024

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