Yellow.ai - JKT- Planned Maintenance Activity – Maintenance details

Experiencing partial outage

JKT- Planned Maintenance Activity

Completed
Scheduled for October 15, 2025 at 7:30 PM – 9:00 PMUTC

Affects

Workflow/Agent Builder

Under maintenance from 7:30 PM to 9:00 PM

JKT

Under maintenance from 7:30 PM to 9:00 PM

Live Agent/Inbox

Under maintenance from 7:30 PM to 9:00 PM

JKT

Under maintenance from 7:30 PM to 9:00 PM

Engagement

Under maintenance from 7:30 PM to 9:00 PM

JKT

Under maintenance from 7:30 PM to 9:00 PM

Updates
  • Completed
    October 15, 2025 at 9:00 PMUTC
    Completed
    October 15, 2025 at 9:00 PMUTC
    Maintenance has completed successfully
  • In progress
    October 15, 2025 at 7:30 PMUTC
    In progress
    October 15, 2025 at 7:30 PMUTC
    Maintenance is now in progress
  • Planned
    October 15, 2025 at 7:30 PMUTC
    Planned
    October 15, 2025 at 7:30 PMUTC

    Region: JKT

    Activity Details:
    We will be performing system upgrades to our database, cache system, and operating system as part of compliance improvements. This maintenance will enhance performance, efficiency, stability, and security.

    Activity Time:
    16th October, 1:00 AM – 2:30 AM IST

    Impact:
    During the maintenance window, you may experience:

    • Slight delays in virtual agent responses

    • Delayed user message delivery

    • Slower campaign execution

    • Partial analytics availability

    • Temporary voice calling connectivity issues

    All services will return to normal once the maintenance is complete.