Yellow.ai - JKT - Planned Maintenance Activity – Maintenance details

Experiencing partial outage

JKT - Planned Maintenance Activity

Completed
Scheduled for October 23, 2025 at 9:00 PM – 11:00 PMUTC

Affects

User Authentication

Under maintenance from 9:00 PM to 11:00 PM

JKT

Under maintenance from 9:00 PM to 11:00 PM

Workflow/Agent Builder

Under maintenance from 9:00 PM to 11:00 PM

JKT

Under maintenance from 9:00 PM to 11:00 PM

Live Agent/Inbox

Under maintenance from 9:00 PM to 11:00 PM

JKT

Under maintenance from 9:00 PM to 11:00 PM

Updates
  • Completed
    October 23, 2025 at 11:00 PMUTC
    Completed
    October 23, 2025 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progress
    October 23, 2025 at 9:00 PMUTC
    In progress
    October 23, 2025 at 9:00 PMUTC
    Maintenance is now in progress
  • Planned
    October 23, 2025 at 9:00 PMUTC
    Planned
    October 23, 2025 at 9:00 PMUTC

    Region: JKT

    Activity Details:
    We will be performing system upgrades to the database and operating system as part of compliance improvements. These upgrades are aimed at enhancing overall performance, stability, and security.

    Activity Time: 24th October, 2:30 AM – 4:30 AM IST


    Impact:
    During the maintenance window, you may experience:

    • Complete downtime for 45 minutes during this activity.

    • Temporary unavailability of the bot or certain services

    • Delayed responses or slowness while interacting with the bot

    • Limited access to some modules or features

    All services will resume normal operation once the maintenance is complete.