Yellow.ai Status - Incident history https://status.yellow.ai Yellow.ai Thu, 23 Apr 2026 07:30:00 +0000 Engagement Service Disruption Impacting Notification Delivery Type: Incident Duration: 2 hours and 20 minutes Affected Components: IND Apr 23, 07:30:00 GMT+0 - Investigating - We are currently experiencing a service disruption affecting our Engagement service. **Impact:** Notifications are not being delivered as expected. --- Our engineering team is actively investigating the issue and working to identify the root cause. We are prioritizing this and will share updates as soon as we have more information. Apr 23, 07:44:00 GMT+0 - Identified - We are currently experiencing a service disruption affecting our Engagement service. **Impact:** Notifications are not being delivered as expected. --- **Update** The root cause of the issue has been identified. Our team is working on implementing a fix to restore notification delivery at the earliest. Apr 23, 07:58:26 GMT+0 - Monitoring - A fix has been implemented, and notification delivery is being gradually restored. We are closely monitoring the system to ensure stability. Apr 23, 09:49:58 GMT+0 - Resolved - Type: Incident

Duration: 2 hours and 20 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing a service disruption affecting our Engagement service. **Impact:** Notifications are not being delivered as expected. --- Our engineering team is actively investigating the issue and working to identify the root cause. We are prioritizing this and will share updates as soon as we have more information..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>07:44:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing a service disruption affecting our Engagement service. **Impact:** Notifications are not being delivered as expected. --- **Update** The root cause of the issue has been identified. Our team is working on implementing a fix to restore notification delivery at the earliest..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>07:58:26</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented, and notification delivery is being gradually restored. We are closely monitoring the system to ensure stability..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>09:49:58</var> GMT+0</small><br><strong>Resolved</strong> - .</p> ]]> Thu, 23 Apr 2026 07:30:00 +0000 https://status.yellow.ai/incident/cmob6egpz001i3nd3gpzdh1om https://status.yellow.ai/incident/cmob6egpz001i3nd3gpzdh1om Inbox and Analytics Outage - USA Region Type: Incident Duration: 57 minutes Affected Components: USA, USA, USA, USA Apr 14, 14:54:37 GMT+0 - Identified - We are currently experiencing an outage limited to the USA region, which is impacting inbox and analytics modules. Current Status: Our internal teams are actively working to mitigate and resolve the issue. We appreciate your patience and will share the next update as soon as possible. Apr 14, 15:10:41 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 14, 15:52:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 57 minutes

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>14:54:37</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing an outage limited to the USA region, which is impacting inbox and analytics modules. Current Status: Our internal teams are actively working to mitigate and resolve the issue. We appreciate your patience and will share the next update as soon as possible..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>15:10:41</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>15:52:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 14 Apr 2026 14:54:37 +0000 https://status.yellow.ai/incident/cmnyqt1p8003ioiic6xqflzq8 https://status.yellow.ai/incident/cmnyqt1p8003ioiic6xqflzq8 Microsoft STT Outage Type: Incident Duration: 7 hours and 48 minutes Affected Components: IND Apr 3, 12:27:36 GMT+0 - Resolved - This incident has been resolved. Apr 3, 04:40:00 GMT+0 - Investigating - Apr 3, 08:19:13 GMT+0 - Monitoring - We are currently seeing a drop in call failures. Microsoft is currently working on a stable resolution. Type: Incident

Duration: 7 hours and 48 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>12:27:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>04:40:00</var> GMT+0</small><br><strong>Investigating</strong> - .</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>08:19:13</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently seeing a drop in call failures. Microsoft is currently working on a stable resolution..</p> ]]> Fri, 3 Apr 2026 04:40:00 +0000 https://status.yellow.ai/incident/cmnii5udt08u5nerd33hxhacj https://status.yellow.ai/incident/cmnii5udt08u5nerd33hxhacj Intermittent Inbox Issues in Jakarta Region Type: Incident Duration: 1 hour and 18 minutes Affected Components: JKT, , Live Agent/Inbox → Mar 25, 08:46:47 GMT+0 - Identified - We are currently experiencing an outage limited to the Jakarta region, which is intermittently impacting inbox module functionalities. This includes slowness, error popups, error page appearances and tags missing. Current Status: Our internal teams are actively working to mitigate and resolve the issue. We appreciate your patience and will share the next update as soon as possible. Mar 25, 09:25:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 25, 10:05:16 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 18 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>08:46:47</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing an outage limited to the Jakarta region, which is intermittently impacting inbox module functionalities. This includes slowness, error popups, error page appearances and tags missing. Current Status: Our internal teams are actively working to mitigate and resolve the issue. We appreciate your patience and will share the next update as soon as possible..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>09:25:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>10:05:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 25 Mar 2026 08:46:47 +0000 https://status.yellow.ai/incident/cmn5suy2h0987cjuors9wmrk1 https://status.yellow.ai/incident/cmn5suy2h0987cjuors9wmrk1 Complete Service Outage – MEA Region Type: Incident Affected Components: MEA, MEA, MEA, MEA, MEA, MEA, MEA, MEA, MEA, MEA Mar 2, 14:12:00 GMT+0 - Identified - **Update:** We are currently experiencing a **complete service disruption** affecting the **Engage** and **Inbox** modules. * Engage services are fully impacted. * Inbox Chat functionality is unavailable. * Live chat assignment is not functioning. Our engineering teams are actively investigating the issue with the highest priority and working towards restoring the services at the earliest. **Current Status:** The issue remains under active investigation. Root cause analysis is in progress, and restoration efforts are ongoing. We are closely monitoring the system to ensure stability once services are restored. We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as soon as we have more information. Mar 1, 18:12:11 GMT+0 - Identified - **Update:** Engage services are now operating normally. Inbox Chat functionality has also been restored and is back to normal. However, we are currently observing an issue where live chats are not being automatically assigned to available agents. Our team is actively investigating this to ensure normal assignment flow is resumed at the earliest. Our teams are continuing to work on restoring the remaining impacted services, including Workflow, Email Ticketing (Inbox), and Analyze. **Current Status:** Our engineering teams are actively investigating this with the highest priority and are working to fully restore all remaining services at the earliest. We will continue to provide timely updates as more information becomes available. We sincerely appreciate your patience and understanding during this time. Mar 1, 13:17:00 GMT+0 - Investigating - **Impact:** We are currently experiencing a service disruption in the MEA region. Bots hosted in this region are impacted and may not function as expected. Users may experience bot unavailability, failed message processing, or no responses. Additionally, the Engage and Inbox modules are also affected. Engage Notifications triggered from this region may fail or not be delivered, and Inbox functionalities such as ticket updates, message visibility, or agent interactions may experience disruptions. **Current Status:** Our engineering teams are actively investigating this with the highest priority and are working to restore all impacted services at the earliest. We will continue to provide timely updates as more information becomes available. We sincerely appreciate your patience and understanding during this time. Type: Incident

Affected Components: , , , , , , , , ,

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>14:12:00</var> GMT+0</small><br><strong>Identified</strong> - **Update:** We are currently experiencing a **complete service disruption** affecting the **Engage** and **Inbox** modules. * Engage services are fully impacted. * Inbox Chat functionality is unavailable. * Live chat assignment is not functioning. Our engineering teams are actively investigating the issue with the highest priority and working towards restoring the services at the earliest. **Current Status:** The issue remains under active investigation. Root cause analysis is in progress, and restoration efforts are ongoing. We are closely monitoring the system to ensure stability once services are restored. We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as soon as we have more information..</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>18:12:11</var> GMT+0</small><br><strong>Identified</strong> - **Update:** Engage services are now operating normally. Inbox Chat functionality has also been restored and is back to normal. However, we are currently observing an issue where live chats are not being automatically assigned to available agents. Our team is actively investigating this to ensure normal assignment flow is resumed at the earliest. Our teams are continuing to work on restoring the remaining impacted services, including Workflow, Email Ticketing (Inbox), and Analyze. **Current Status:** Our engineering teams are actively investigating this with the highest priority and are working to fully restore all remaining services at the earliest. We will continue to provide timely updates as more information becomes available. We sincerely appreciate your patience and understanding during this time..</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:17:00</var> GMT+0</small><br><strong>Investigating</strong> - **Impact:** We are currently experiencing a service disruption in the MEA region. Bots hosted in this region are impacted and may not function as expected. Users may experience bot unavailability, failed message processing, or no responses. Additionally, the Engage and Inbox modules are also affected. Engage Notifications triggered from this region may fail or not be delivered, and Inbox functionalities such as ticket updates, message visibility, or agent interactions may experience disruptions. **Current Status:** Our engineering teams are actively investigating this with the highest priority and are working to restore all impacted services at the earliest. We will continue to provide timely updates as more information becomes available. We sincerely appreciate your patience and understanding during this time. .</p> ]]> Sun, 1 Mar 2026 13:17:00 +0000 https://status.yellow.ai/incident/cmm7u22yf0oqoi6cd7ghzb854 https://status.yellow.ai/incident/cmm7u22yf0oqoi6cd7ghzb854 Tags removed reappear after refresh or switching between chats Type: Incident Duration: 1 hour and 12 minutes Affected Components: IND, QTR, JKT Feb 24, 16:32:02 GMT+0 - Identified - Impact: Agents may notice that tags removed from chat tickets reappear after refreshing the page or switching between chats. Regions Impacted: India, Jakarta, Qatar and Saudi Arabia. Current Status: Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible. Feb 24, 17:18:55 GMT+0 - Monitoring - We have implemented a fix and confirmed that the issue has been resolved. We are continuing to monitor to ensure full stability. Feb 24, 17:44:13 GMT+0 - Resolved - The issue has been resolved. Our teams have confirmed platform stability and will continue monitoring to ensure consistent performance. Thank you for your patience and understanding. Type: Incident

Duration: 1 hour and 12 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>16:32:02</var> GMT+0</small><br><strong>Identified</strong> - Impact: Agents may notice that tags removed from chat tickets reappear after refreshing the page or switching between chats. Regions Impacted: India, Jakarta, Qatar and Saudi Arabia. Current Status: Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>17:18:55</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix and confirmed that the issue has been resolved. We are continuing to monitor to ensure full stability..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>17:44:13</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved. Our teams have confirmed platform stability and will continue monitoring to ensure consistent performance. Thank you for your patience and understanding..</p> ]]> Tue, 24 Feb 2026 16:32:02 +0000 https://status.yellow.ai/incident/cmm0tpkec01qymmjle8sog24i https://status.yellow.ai/incident/cmm0tpkec01qymmjle8sog24i We are currently experiencing an issue with intent prediction across the bot. - IND Region Type: Incident Duration: 55 minutes Affected Components: IND, IND, IND, IND, IND, IND, IND, IND, IND Feb 16, 04:05:00 GMT+0 - Identified - **Impact:** Intent prediction is intermittently failing for users across the entire bot, resulting in errors such as _“Failed to get prediction”_ or _“Unknown error.”_ This may prevent the bot from correctly understanding user inputs and responding as expected. **Current Status:** Our internal teams are actively investigating this on priority to identify the root cause and restore normal bot functionality. We appreciate your patience and will share the next update as soon as more information becomes available. Feb 16, 05:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 55 minutes

Affected Components: , , , , , , , ,

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>04:05:00</var> GMT+0</small><br><strong>Identified</strong> - **Impact:** Intent prediction is intermittently failing for users across the entire bot, resulting in errors such as _“Failed to get prediction”_ or _“Unknown error.”_ This may prevent the bot from correctly understanding user inputs and responding as expected. **Current Status:** Our internal teams are actively investigating this on priority to identify the root cause and restore normal bot functionality. We appreciate your patience and will share the next update as soon as more information becomes available..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 16 Feb 2026 04:05:00 +0000 https://status.yellow.ai/incident/cmlopbe741832p2a9eu9au6p3 https://status.yellow.ai/incident/cmlopbe741832p2a9eu9au6p3 We are currently experiencing delays in the real-time delivery of live agent messages-IND Region Type: Incident Duration: 4 hours and 8 minutes Affected Components: IND, IND Feb 15, 06:29:00 GMT+0 - Identified - **Impact:** Live agent messages are intermittently not being delivered in real time, and in some cases require multiple send attempts or experience processing delays before reaching the end user. **Current Status:** Our internal teams have been engaged and are actively investigating the issue with high priority to identify the root cause and restore normal real-time message delivery. We appreciate your patience and will share the next update as soon as more information becomes available. Feb 15, 09:11:24 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 15, 10:36:40 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 8 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>06:29:00</var> GMT+0</small><br><strong>Identified</strong> - **Impact:** Live agent messages are intermittently not being delivered in real time, and in some cases require multiple send attempts or experience processing delays before reaching the end user. **Current Status:** Our internal teams have been engaged and are actively investigating the issue with high priority to identify the root cause and restore normal real-time message delivery. We appreciate your patience and will share the next update as soon as more information becomes available..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>09:11:24</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>10:36:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 15 Feb 2026 06:29:00 +0000 https://status.yellow.ai/incident/cmlnetx9i00s2q24xdsbdu555 https://status.yellow.ai/incident/cmlnetx9i00s2q24xdsbdu555 WhatsApp Template Notification Delays – India Region Type: Incident Duration: 1 hour and 43 minutes Affected Components: IND Feb 11, 14:28:45 GMT+0 - Identified - We are currently experiencing a delay in the delivery of WhatsApp notifications. **Impact:** Delivery of WhatsApp template notifications are delayed. **Current Status:** Our internal teams are actively investigating and working to resolve the issue. We appreciate your patience and will share the next update as soon as more information is available. Feb 11, 15:26:45 GMT+0 - Monitoring - A fix has been implemented to address WhatsApp template notification delays. Delivery times are improving, and overall system stability will be restored shortly. We will continue monitoring to ensure consistent notification delivery. Feb 11, 16:11:48 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 43 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>14:28:45</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing a delay in the delivery of WhatsApp notifications. **Impact:** Delivery of WhatsApp template notifications are delayed. **Current Status:** Our internal teams are actively investigating and working to resolve the issue. We appreciate your patience and will share the next update as soon as more information is available..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>15:26:45</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented to address WhatsApp template notification delays. Delivery times are improving, and overall system stability will be restored shortly. We will continue monitoring to ensure consistent notification delivery..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>16:11:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 11 Feb 2026 14:28:45 +0000 https://status.yellow.ai/incident/cmli4kyec00q05iwxdrgvr8u5 https://status.yellow.ai/incident/cmli4kyec00q05iwxdrgvr8u5 Planned Maintainance Activity - JKT Region Type: Maintenance Duration: 1 hour Affected Components: JKT Feb 10, 20:00:00 GMT+0 - Identified - **Region**: JKT **Activity Details**: We will be performing a database version upgrade as part of our compliance requirements. This activity is aimed at ensuring improved security, stability, and compliance alignment of the platform. **Activity Start Time:** 10th February, 8:00 PM UTC **Activity End Time:** 10th February, 9:00 PM UTC **Impact**: During the maintenance window, you may experience: * Downtime of approximately 10–20 minutes impacting analytics availability on the platform * Temporary unavailability of analytics-related dashboards or reports * Delayed or incomplete analytics data during the activity window All services will resume normal operation once the maintenance is completed. Feb 10, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 10, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Region**: JKT **Activity Details**: We will be performing a database version upgrade as part of our compliance requirements. This activity is aimed at ensuring improved security, stability, and compliance alignment of the platform. **Activity Start Time:** 10th February, 8:00 PM UTC **Activity End Time:** 10th February, 9:00 PM UTC **Impact**: During the maintenance window, you may experience: * Downtime of approximately 10–20 minutes impacting analytics availability on the platform * Temporary unavailability of analytics-related dashboards or reports * Delayed or incomplete analytics data during the activity window All services will resume normal operation once the maintenance is completed..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 10 Feb 2026 20:00:00 +0000 https://status.yellow.ai/maintenance/cml6oed2q056f10ktw7hlcjw8 https://status.yellow.ai/maintenance/cml6oed2q056f10ktw7hlcjw8 Users not able to login to Cloud platform - All Regions Type: Incident Duration: 1 hour and 10 minutes Affected Components: JKT, EURO, IND, MEA, SING, USA, , QTR, User Authentication → Feb 7, 19:11:13 GMT+0 - Identified - We are currently experiencing a major outage where users across all regions are not able to login to the Cloud Platform. **Current Status**: Our internal teams are actively investigating and working to resolve the issue at the earliest. We appreciate your patience and will share the next update as soon as more information is available. Feb 7, 19:26:54 GMT+0 - Monitoring - We have implemented a fix and users are now able to log in without any issues. We are continuing to monitor the results to ensure stable performance. Feb 7, 20:21:31 GMT+0 - Resolved - The issue preventing users from logging in to the platform has been fully resolved, and all services are now operating normally. Our teams have confirmed platform stability and will continue to monitor performance to ensure ongoing reliability. Thank you for your patience and understanding. Type: Incident

Duration: 1 hour and 10 minutes

Affected Components: , , , , , , ,

<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>19:11:13</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing a major outage where users across all regions are not able to login to the Cloud Platform. **Current Status**: Our internal teams are actively investigating and working to resolve the issue at the earliest. We appreciate your patience and will share the next update as soon as more information is available..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>19:26:54</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix and users are now able to log in without any issues. We are continuing to monitor the results to ensure stable performance..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>20:21:31</var> GMT+0</small><br><strong>Resolved</strong> - The issue preventing users from logging in to the platform has been fully resolved, and all services are now operating normally. Our teams have confirmed platform stability and will continue to monitor performance to ensure ongoing reliability. Thank you for your patience and understanding..</p> ]]> Sat, 7 Feb 2026 19:11:13 +0000 https://status.yellow.ai/incident/cmlcowsdf0a6kvoi589bt1r9p https://status.yellow.ai/incident/cmlcowsdf0a6kvoi589bt1r9p Error Page displayed on some Live Chats (India Region) Type: Incident Duration: 3 hours and 49 minutes Affected Components: IND Feb 7, 13:46:25 GMT+0 - Identified - We are currently experiencing a partial outage affecting the India region, impacting some live chats. **Impact**: Users may encounter an error page on certain active live chats and are unable to view or send messages. **Current Status**: Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible. Feb 7, 16:33:26 GMT+0 - Monitoring - We have implemented a fix and confirmed that the issue has been resolved. We are continuing to monitor to ensure full stability. Feb 7, 17:35:26 GMT+0 - Resolved - The error page issue that was blocking some live chats has been successfully resolved. All services are now operating normally. Our teams have confirmed platform stability and will continue monitoring to ensure consistent performance. Thank you for your patience and understanding. Type: Incident

Duration: 3 hours and 49 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>13:46:25</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing a partial outage affecting the India region, impacting some live chats. **Impact**: Users may encounter an error page on certain active live chats and are unable to view or send messages. **Current Status**: Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>16:33:26</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix and confirmed that the issue has been resolved. We are continuing to monitor to ensure full stability..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>17:35:26</var> GMT+0</small><br><strong>Resolved</strong> - The error page issue that was blocking some live chats has been successfully resolved. All services are now operating normally. Our teams have confirmed platform stability and will continue monitoring to ensure consistent performance. Thank you for your patience and understanding..</p> ]]> Sat, 7 Feb 2026 13:46:25 +0000 https://status.yellow.ai/incident/cmlcdb3uh0f2hjs5jgwtlst2s https://status.yellow.ai/incident/cmlcdb3uh0f2hjs5jgwtlst2s WhatsApp Template Notification Delay – India Region Type: Incident Duration: 22 days, 11 hours and 12 minutes Feb 7, 10:08:09 GMT+0 - Identified - Our internal teams have identified the problem and are actively working to resolve it at the earliest. We appreciate your patience and will share the next update as soon as possible. Feb 7, 13:02:00 GMT+0 - Identified - We are actively working on a fix for this incident and monitoring whether the delay times are improving. We appreciate your patience and will share the next update as soon as we have more information. Feb 7, 18:00:00 GMT+0 - Monitoring - A fix has been implemented to address the delay in WhatsApp template notification delivery in the India region. We are currently monitoring the system to ensure message delivery times continue to improve and remain stable. Feb 8, 05:30:00 GMT+0 - Resolved - The issue causing delays in WhatsApp template notification delivery in the India region has now been resolved. Message delivery times have returned to normal, and systems are operating as expected. We will continue to monitor closely to ensure stability. Thank you for your patience while our teams worked on resolving this issue. Feb 7, 08:06:48 GMT+0 - Investigating - We are currently experiencing a delay in the delivery of WhatsApp notifications. **Impact:** Delivery of WhatsApp template notifications may be delayed. **Current Status:** Our internal teams are actively investigating and working to resolve the issue. We appreciate your patience and will share the next update as soon as more information is available. Type: Incident

Duration: 22 days, 11 hours and 12 minutes

<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>10:08:09</var> GMT+0</small><br><strong>Identified</strong> - Our internal teams have identified the problem and are actively working to resolve it at the earliest. We appreciate your patience and will share the next update as soon as possible..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>13:02:00</var> GMT+0</small><br><strong>Identified</strong> - We are actively working on a fix for this incident and monitoring whether the delay times are improving. We appreciate your patience and will share the next update as soon as we have more information..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented to address the delay in WhatsApp template notification delivery in the India region. We are currently monitoring the system to ensure message delivery times continue to improve and remain stable..</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue causing delays in WhatsApp template notification delivery in the India region has now been resolved. Message delivery times have returned to normal, and systems are operating as expected. We will continue to monitor closely to ensure stability. Thank you for your patience while our teams worked on resolving this issue..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>08:06:48</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing a delay in the delivery of WhatsApp notifications. **Impact:** Delivery of WhatsApp template notifications may be delayed. **Current Status:** Our internal teams are actively investigating and working to resolve the issue. We appreciate your patience and will share the next update as soon as more information is available..</p> ]]> Sat, 7 Feb 2026 08:06:48 +0000 https://status.yellow.ai/incident/cmlc16c6r04muvoi5vrg6fs10 https://status.yellow.ai/incident/cmlc16c6r04muvoi5vrg6fs10 INDIA | Delayed message delivery from agents Type: Incident Duration: 5 hours and 26 minutes Affected Components: IND, IND Feb 7, 09:53:04 GMT+0 - Monitoring - We have implemented a fix and are currently monitoring the result. Feb 7, 11:27:41 GMT+0 - Resolved - The issue causing delay in message delivery from agents to users has been successfully resolved. All services are now operating normally. Our teams have confirmed platform stability and will continue to monitor to ensure consistent performance. Thank you for your patience and understanding. Feb 7, 06:01:31 GMT+0 - Investigating - We are currently observing a delay in message delivery from agents to users. Messages are being sent; however, delivery may take longer than expected. **Impact:** Agents may notice a lag while sending messages to end users. Feb 7, 07:15:19 GMT+0 - Investigating - **Current Status:** Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible. Type: Incident

Duration: 5 hours and 26 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>09:53:04</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>11:27:41</var> GMT+0</small><br><strong>Resolved</strong> - The issue causing delay in message delivery from agents to users has been successfully resolved. All services are now operating normally. Our teams have confirmed platform stability and will continue to monitor to ensure consistent performance. Thank you for your patience and understanding..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>06:01:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently observing a delay in message delivery from agents to users. Messages are being sent; however, delivery may take longer than expected. **Impact:** Agents may notice a lag while sending messages to end users..</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>07:15:19</var> GMT+0</small><br><strong>Investigating</strong> - **Current Status:** Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible..</p> ]]> Sat, 7 Feb 2026 06:01:31 +0000 https://status.yellow.ai/incident/cmlbwp89103mojfmh38w7k5lb https://status.yellow.ai/incident/cmlbwp89103mojfmh38w7k5lb Latency Issues in Data Explorer Reports in India and North America Regions Type: Incident Duration: 30 minutes Affected Components: IND, USA Feb 5, 18:26:06 GMT+0 - Investigating - We are currently experiencing latency issues with Data Explorer reports in the India and North America regions. This impacts both platform reports and custom reports. **Impact:** Users may experience delays while accessing platform reports available under Data Explorer. **Current Status:** Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible. Feb 5, 18:56:18 GMT+0 - Resolved - The latency issue impacting Data Explorer reports has been successfully resolved. All services are now operating normally. Our teams have confirmed platform stability and will continue to monitor to ensure consistent performance. Thank you for your patience and understanding. Type: Incident

Duration: 30 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>18:26:06</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing latency issues with Data Explorer reports in the India and North America regions. This impacts both platform reports and custom reports. **Impact:** Users may experience delays while accessing platform reports available under Data Explorer. **Current Status:** Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>18:56:18</var> GMT+0</small><br><strong>Resolved</strong> - The latency issue impacting Data Explorer reports has been successfully resolved. All services are now operating normally. Our teams have confirmed platform stability and will continue to monitor to ensure consistent performance. Thank you for your patience and understanding..</p> ]]> Thu, 5 Feb 2026 18:26:06 +0000 https://status.yellow.ai/incident/cml9sf3lq01zatwesba4n8zv7 https://status.yellow.ai/incident/cml9sf3lq01zatwesba4n8zv7 Report exports impacted in Jakarta and MEA Region Type: Incident Duration: 26 minutes Affected Components: MEA, JKT Feb 5, 12:41:12 GMT+0 - Investigating - We are currently experiencing an outage limited to the Jakarta and MEA regions, which is impacting report exports across the platform. This includes Inbox reports and platform reports. Impact: Users are unable to download the exported data and Inbox reports show status as failed. Current Status: Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible. Feb 5, 12:58:43 GMT+0 - Monitoring - We have implemented a fix and are currently monitoring the results. Feb 5, 13:06:44 GMT+0 - Resolved - The issue impacting report exports across the platform has been successfully resolved. All services are now operating normally. Our teams have confirmed platform stability and will continue to monitor to ensure consistent performance. Thank you for your patience and understanding. Type: Incident

Duration: 26 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:41:12</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an outage limited to the Jakarta and MEA regions, which is impacting report exports across the platform. This includes Inbox reports and platform reports. Impact: Users are unable to download the exported data and Inbox reports show status as failed. Current Status: Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:58:43</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix and are currently monitoring the results..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>13:06:44</var> GMT+0</small><br><strong>Resolved</strong> - The issue impacting report exports across the platform has been successfully resolved. All services are now operating normally. Our teams have confirmed platform stability and will continue to monitor to ensure consistent performance. Thank you for your patience and understanding..</p> ]]> Thu, 5 Feb 2026 12:41:12 +0000 https://status.yellow.ai/incident/cml9g3j1o0gqq8fqdkl7t9wru https://status.yellow.ai/incident/cml9g3j1o0gqq8fqdkl7t9wru Message Delivery Impacted in India Region Type: Incident Duration: 1 hour and 7 minutes Affected Components: IND, IND, IND, IND, IND Jan 9, 07:56:39 GMT+0 - Investigating - We are currently experiencing an outage limited to the India region, which is impacting message delivery across the platform. This includes bot messages, user messages, and notification statuses. **Impact**: Users are unable to receive messages from bots. Additionally, both bots and agents are unable to send messages to users, and notifications are also affected. **Current Status:** Our internal teams are actively working to mitigate and resolve the issue. We appreciate your patience and will share the next update as soon as possible. Jan 9, 08:28:03 GMT+0 - Monitoring - We have implemented a fix for the issue impacting message delivery. The system is currently being closely monitored to ensure stability. We will continue to observe the platform and share further updates as needed. Thank you for your patience. Jan 9, 09:04:02 GMT+0 - Resolved - The issue impacting message delivery has been successfully resolved. All services are now operating normally. Our teams have confirmed platform stability and will continue to monitor to ensure consistent performance. Thank you for your patience and understanding. Type: Incident

Duration: 1 hour and 7 minutes

Affected Components: , , , ,

<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>07:56:39</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an outage limited to the India region, which is impacting message delivery across the platform. This includes bot messages, user messages, and notification statuses. **Impact**: Users are unable to receive messages from bots. Additionally, both bots and agents are unable to send messages to users, and notifications are also affected. **Current Status:** Our internal teams are actively working to mitigate and resolve the issue. We appreciate your patience and will share the next update as soon as possible..</p> <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>08:28:03</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix for the issue impacting message delivery. The system is currently being closely monitored to ensure stability. We will continue to observe the platform and share further updates as needed. Thank you for your patience..</p> <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>09:04:02</var> GMT+0</small><br><strong>Resolved</strong> - The issue impacting message delivery has been successfully resolved. All services are now operating normally. Our teams have confirmed platform stability and will continue to monitor to ensure consistent performance. Thank you for your patience and understanding..</p> ]]> Fri, 9 Jan 2026 07:56:39 +0000 https://status.yellow.ai/incident/cmk6l1lpv000msuqnidrr84cv https://status.yellow.ai/incident/cmk6l1lpv000msuqnidrr84cv Latency issue In Inbox- JKT Region Type: Incident Duration: 1 hour and 56 minutes Affected Components: JKT Dec 21, 15:00:00 GMT+0 - Identified - We are currently experiencing latency and loading issues in the Inbox module due to a high database load on the JKT server. **Impact**: Users are currently unable to access the Inbox platform. The entire Inbox module is affected and not functioning as expected. **Current Status:** Our engineering teams are actively working to mitigate the issue and restore normal service at the earliest. Further updates will be shared once the system is stabilized. Dec 21, 16:56:00 GMT+0 - Resolved - The Inbox latency and loading issue caused by high database load on the JKT server has been resolved. **Impact:** During the incident, users were unable to access the Inbox module. **Resolution:** The issue has been successfully addressed, and the Inbox platform is now fully operational. Systems are stable and functioning as expected, and monitoring remains in place. Type: Incident

Duration: 1 hour and 56 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 21</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing latency and loading issues in the Inbox module due to a high database load on the JKT server. **Impact**: Users are currently unable to access the Inbox platform. The entire Inbox module is affected and not functioning as expected. **Current Status:** Our engineering teams are actively working to mitigate the issue and restore normal service at the earliest. Further updates will be shared once the system is stabilized..</p> <p><small>Dec <var data-var='date'> 21</var>, <var data-var='time'>16:56:00</var> GMT+0</small><br><strong>Resolved</strong> - The Inbox latency and loading issue caused by high database load on the JKT server has been resolved. **Impact:** During the incident, users were unable to access the Inbox module. **Resolution:** The issue has been successfully addressed, and the Inbox platform is now fully operational. Systems are stable and functioning as expected, and monitoring remains in place..</p> ]]> Sun, 21 Dec 2025 15:00:00 +0000 https://status.yellow.ai/incident/cmjfzhta506cunccjk78c7nje https://status.yellow.ai/incident/cmjfzhta506cunccjk78c7nje Intermittent Cloudflare Outage Impacting Platform Availability Type: Incident Duration: 22 hours and 57 minutes Affected Components: JKT, MEA, QTR, MEA, MEA, MEA, QTR, USA, IND, JKT, QTR, QTR, IND, USA, SING, MEA, JKT, IND, MEA, MEA, EURO, EURO, QTR, JKT, EURO, IND, IND, EURO, IND, IND, QTR, EURO, EURO, IND, IND, IND, SING, JKT, SING, IND, JKT, SING, MEA, USA, SING, USA, QTR, JKT, SING, JKT, IND, IND, QTR, SING, MEA, QTR, QTR, USA, JKT, QTR, JKT, MEA, SING, EURO, QTR, MEA, IND, USA, EURO, EURO, USA, EURO, SING, USA, MEA, MEA, EURO, EURO, EURO, JKT, SING, EURO, QTR, USA, MEA, IND, JKT, EURO, USA, USA, USA, USA, USA, USA, SING, SING, SING, SING, SING, MEA, JKT, JKT, JKT, QTR Dec 20, 15:10:15 GMT+0 - Resolved - The earlier intermittent service disruption caused by a Cloudflare outage has been fully resolved. Cloudflare has confirmed that all systems are stable and operational. We will continue to monitor the system closely on our end to ensure stability. Dec 19, 16:13:43 GMT+0 - Investigating - We are again experiencing intermittent network issues due to an ongoing outage at Cloudflare. This issue is impacting our platform’s availability. Impact: Users are intermittently unable to access the platform at this time. Both Live Agent and Virtual Agent experiences are intermittently unavailable. Current Status: Cloudflare is actively investigating this issue. For more details please follow their status page <https://www.cloudflarestatus.com/> Dec 19, 17:45:14 GMT+0 - Monitoring - Cloudflare has implemented a fix and they are monitoring the results. Type: Incident

Duration: 22 hours and 57 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Dec <var data-var='date'> 20</var>, <var data-var='time'>15:10:15</var> GMT+0</small><br><strong>Resolved</strong> - The earlier intermittent service disruption caused by a Cloudflare outage has been fully resolved. Cloudflare has confirmed that all systems are stable and operational. We will continue to monitor the system closely on our end to ensure stability..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>16:13:43</var> GMT+0</small><br><strong>Investigating</strong> - We are again experiencing intermittent network issues due to an ongoing outage at Cloudflare. This issue is impacting our platform’s availability. Impact: Users are intermittently unable to access the platform at this time. Both Live Agent and Virtual Agent experiences are intermittently unavailable. Current Status: Cloudflare is actively investigating this issue. For more details please follow their status page <https://www.cloudflarestatus.com/>.</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>17:45:14</var> GMT+0</small><br><strong>Monitoring</strong> - Cloudflare has implemented a fix and they are monitoring the results..</p> ]]> Fri, 19 Dec 2025 16:13:43 +0000 https://status.yellow.ai/incident/cmjd2jxgr03ho14j5ietxmk8m https://status.yellow.ai/incident/cmjd2jxgr03ho14j5ietxmk8m Intermittent Cloudflare Outage Impacting Platform Availability Type: Incident Duration: 1 hour and 9 minutes Affected Components: JKT, MEA, , JKT, , , IND, IND, IND, EURO, , IND, IND, QTR, EURO, EURO, IND, IND, IND, , , SING, JKT, SING, IND, JKT, SING, , MEA, USA, SING, USA, QTR, JKT, SING, JKT, IND, IND, QTR, SING, MEA, QTR, MEA, QTR, USA, JKT, QTR, JKT, MEA, SING, EURO, QTR, MEA, IND, USA, EURO, , EURO, USA, EURO, SING, USA, MEA, MEA, EURO, EURO, , , EURO, JKT, MEA, , MEA, QTR, USA, IND, QTR, SING, USA, QTR, , IND, USA, SING, MEA, JKT, , EURO, MEA, EURO, EURO, QTR, MEA, QTR, JKT, , EURO, QTR, MEA, IND, JKT, EURO, USA, USA, USA, USA, USA, USA, SING, SING, SING, SING, SING, MEA, JKT, JKT, JKT, , QTR, AI & NLP → Workflow/Agent Builder → Knowledge Base → Bot Executor → WhatsApp → Web Widget → Engagement → Message Delivery → Live Agent/Inbox → Voice → User Authentication → Analytics & Insights → Analyze → Integrations → User360 → Dec 19, 12:50:06 GMT+0 - Monitoring - We are currently experiencing intermittent network issues due to an ongoing outage at Cloudflare. This issue is impacting our platform’s availability. Impact: Users are intermittently unable to access the platform at this time. Both Live Agent and Virtual Agent experiences are intermittently unavailable. Current Status: Cloudflare has implemented a fix and we are actively monitoring the systems. For more details please follow their status page <https://www.cloudflarestatus.com/> Dec 19, 13:59:11 GMT+0 - Resolved - The earlier service disruption caused by a Cloudflare outage has now been resolved. We will continue to monitor the system closely to ensure stability. Type: Incident

Duration: 1 hour and 9 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>12:50:06</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently experiencing intermittent network issues due to an ongoing outage at Cloudflare. This issue is impacting our platform’s availability. Impact: Users are intermittently unable to access the platform at this time. Both Live Agent and Virtual Agent experiences are intermittently unavailable. Current Status: Cloudflare has implemented a fix and we are actively monitoring the systems. For more details please follow their status page <https://www.cloudflarestatus.com/>.</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>13:59:11</var> GMT+0</small><br><strong>Resolved</strong> - The earlier service disruption caused by a Cloudflare outage has now been resolved. We will continue to monitor the system closely to ensure stability..</p> ]]> Fri, 19 Dec 2025 12:50:06 +0000 https://status.yellow.ai/incident/cmjcva3ag03j99kam72xeoutq https://status.yellow.ai/incident/cmjcva3ag03j99kam72xeoutq Cloudflare Outage Impacting Platform Availability Type: Incident Duration: 12 minutes Affected Components: JKT, MEA, JKT, MEA, IND, IND, IND, EURO, IND, IND, QTR, EURO, EURO, IND, IND, IND, IND, USA, EURO, SING, QTR, EURO, SING, QTR, JKT, SING, IND, JKT, MEA, SING, MEA, USA, MEA, SING, USA, MEA, QTR, JKT, QTR, USA, IND, SING, QTR, SING, JKT, IND, IND, QTR, SING, MEA, MEA, QTR, MEA, QTR, USA, JKT, EURO, QTR, QTR, MEA, JKT, MEA, JKT, SING, EURO, QTR, MEA, IND, USA, EURO, EURO, USA, USA, EURO, SING, EURO, USA, MEA, MEA, EURO, EURO, EURO, JKT, JKT, QTR, IND, JKT, EURO, USA, USA, USA, USA, USA, USA, SING, SING, SING, SING, SING, MEA, JKT, JKT, JKT, QTR Dec 5, 09:13:26 GMT+0 - Resolved - The earlier service disruption caused by a Cloudflare outage has now been resolved. **Impact Recap:** Some users were unable to access the platform, and both Live Agent and Virtual Agent services were temporarily unavailable. **Resolution:** Cloudflare has restored their services, and our platform is now fully operational. All functionalities have returned to normal. We will continue to monitor the system closely to ensure stability. Dec 5, 09:01:28 GMT+0 - Identified - We are currently experiencing a service disruption due to an ongoing outage at Cloudflare. This issue is impacting our platform’s availability. **Impact:** Users are unable to access the platform at this time. Both Live Agent and Virtual Agent experiences are currently unavailable. **Current Status:** Our teams are actively working with Cloudflare to resolve the issue and restore full functionality as soon as possible. We will provide updates as we receive more information. for more details please follow their status page <https://www.cloudflarestatus.com/> Type: Incident

Duration: 12 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:13:26</var> GMT+0</small><br><strong>Resolved</strong> - The earlier service disruption caused by a Cloudflare outage has now been resolved. **Impact Recap:** Some users were unable to access the platform, and both Live Agent and Virtual Agent services were temporarily unavailable. **Resolution:** Cloudflare has restored their services, and our platform is now fully operational. All functionalities have returned to normal. We will continue to monitor the system closely to ensure stability..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:01:28</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing a service disruption due to an ongoing outage at Cloudflare. This issue is impacting our platform’s availability. **Impact:** Users are unable to access the platform at this time. Both Live Agent and Virtual Agent experiences are currently unavailable. **Current Status:** Our teams are actively working with Cloudflare to resolve the issue and restore full functionality as soon as possible. We will provide updates as we receive more information. for more details please follow their status page <https://www.cloudflarestatus.com/>.</p> ]]> Fri, 5 Dec 2025 09:01:28 +0000 https://status.yellow.ai/incident/cmismy4rw000igh9xvgz0oihd https://status.yellow.ai/incident/cmismy4rw000igh9xvgz0oihd USA-Bot Execution Service Latency Issue Type: Incident Affected Components: USA, USA, USA Dec 3, 17:38:34 GMT+0 - Resolved - We have resolved an incident that caused high latency and delayed automated responses in our Bot Execution Service. **Impact**: Between 12:25 UTC and 14:02 UTC, users may have experienced slower-than-usual bot replies. **Resolution**: System performance has been restored after implementing corrective actions and optimizing service resources. The service has been fully restored and is now operating normally. Type: Incident

Affected Components: , ,

<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>17:38:34</var> GMT+0</small><br><strong>Resolved</strong> - We have resolved an incident that caused high latency and delayed automated responses in our Bot Execution Service. **Impact**: Between 12:25 UTC and 14:02 UTC, users may have experienced slower-than-usual bot replies. **Resolution**: System performance has been restored after implementing corrective actions and optimizing service resources. The service has been fully restored and is now operating normally..</p> ]]> Wed, 3 Dec 2025 17:38:34 +0000 https://status.yellow.ai/incident/cmiqajfq500hj140ol8k5pgnd https://status.yellow.ai/incident/cmiqajfq500hj140ol8k5pgnd India - Planned Maintenance Activity Type: Maintenance Duration: 2 hours Affected Components: IND, IND, IND, IND, IND, IND, IND, IND, IND, IND, IND, IND, IND, IND, IND Nov 6, 21:00:00 GMT+0 - Identified - **Region:** India **Activity Details:** We will be performing system upgrades to the **database** as a part of compliance improvements. These upgrades are aimed at enhancing overall performance, stability, and security. **Activity Start Time: 06th November, 9:00 PM UTC** **Activity End Time: 06th November, 11:00 PM UTC** **Impact:** During the maintenance window, you may experience: * **Complete downtime for 45 minutes** during this activity. * **Temporary unavailability** of the bot or certain services * **Delayed responses or slowness** while interacting with the bot * **Limited access** to some modules or features All services will resume normal operation once the maintenance is completed. Nov 6, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 6, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Region:** India **Activity Details:** We will be performing system upgrades to the **database** as a part of compliance improvements. These upgrades are aimed at enhancing overall performance, stability, and security. **Activity Start Time: 06th November, 9:00 PM UTC** **Activity End Time: 06th November, 11:00 PM UTC** **Impact:** During the maintenance window, you may experience: * **Complete downtime for 45 minutes** during this activity. * **Temporary unavailability** of the bot or certain services * **Delayed responses or slowness** while interacting with the bot * **Limited access** to some modules or features All services will resume normal operation once the maintenance is completed..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 6 Nov 2025 21:00:00 +0000 https://status.yellow.ai/maintenance/cmhdqd7ma00esardkj7kkrkj6 https://status.yellow.ai/maintenance/cmhdqd7ma00esardkj7kkrkj6 USA- Planned Maintenance Activity Type: Maintenance Duration: 2 hours Affected Components: USA, USA, USA, USA, USA, USA, USA, USA, USA, USA, USA, USA, USA, USA, USA Oct 27, 06:00:00 GMT+0 - Identified - **Region:** USA **Activity Details:** We will be performing system upgrades to the **database** and **operating system** as part of compliance improvements. These upgrades are aimed at enhancing overall performance, stability, and security. **Activity Time: 27th October, 2 AM EST– 4 AM EST** **Impact:** During the maintenance window, you may experience: * **Complete downtime for 45 minutes** during this activity. * **Temporary unavailability** of the bot or certain services * **Delayed responses or slowness** while interacting with the bot * **Limited access** to some modules or features All services will resume normal operation once the maintenance is complete. Oct 27, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 27, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Region:** USA **Activity Details:** We will be performing system upgrades to the **database** and **operating system** as part of compliance improvements. These upgrades are aimed at enhancing overall performance, stability, and security. **Activity Time: 27th October, 2 AM EST– 4 AM EST** **Impact:** During the maintenance window, you may experience: * **Complete downtime for 45 minutes** during this activity. * **Temporary unavailability** of the bot or certain services * **Delayed responses or slowness** while interacting with the bot * **Limited access** to some modules or features All services will resume normal operation once the maintenance is complete. .</p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 27 Oct 2025 06:00:00 +0000 https://status.yellow.ai/maintenance/cmgvsc9al065mik47ijxcxaxo https://status.yellow.ai/maintenance/cmgvsc9al065mik47ijxcxaxo JKT - Planned Maintenance Activity Type: Maintenance Duration: 2 hours Affected Components: JKT, JKT, JKT, JKT, JKT, JKT, JKT, JKT, JKT, JKT, JKT, JKT, JKT, JKT, JKT Oct 23, 21:00:00 GMT+0 - Identified - **Region:** JKT **Activity Details:** We will be performing system upgrades to the **database** and **operating system** as part of compliance improvements. These upgrades are aimed at enhancing overall performance, stability, and security. **Activity Time: 24th October, 2:30 AM – 4:30 AM IST** **Impact:** During the maintenance window, you may experience: * **Complete downtime for 45 minutes** during this activity. * **Temporary unavailability** of the bot or certain services * **Delayed responses or slowness** while interacting with the bot * **Limited access** to some modules or features All services will resume normal operation once the maintenance is complete. Oct 23, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 23, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Region:** JKT **Activity Details:** We will be performing system upgrades to the **database** and **operating system** as part of compliance improvements. These upgrades are aimed at enhancing overall performance, stability, and security. **Activity Time: 24th October, 2:30 AM – 4:30 AM IST** **Impact:** During the maintenance window, you may experience: * **Complete downtime for 45 minutes** during this activity. * **Temporary unavailability** of the bot or certain services * **Delayed responses or slowness** while interacting with the bot * **Limited access** to some modules or features All services will resume normal operation once the maintenance is complete..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 23 Oct 2025 21:00:00 +0000 https://status.yellow.ai/maintenance/cmgvpr60005c9lhlv5jikfzwv https://status.yellow.ai/maintenance/cmgvpr60005c9lhlv5jikfzwv JKT- Planned Maintenance Activity Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: JKT, JKT, JKT, JKT, JKT, JKT Oct 15, 19:30:00 GMT+0 - Identified - **Region:** JKT **Activity Details:** We will be performing system upgrades to our database, cache system, and operating system as part of compliance improvements. This maintenance will enhance performance, efficiency, stability, and security. **Activity Time:** 16th October, 1:00 AM – 2:30 AM IST **Impact:** During the maintenance window, you may experience: * Slight delays in virtual agent responses * Delayed user message delivery * Slower campaign execution * Partial analytics availability * Temporary voice calling connectivity issues All services will return to normal once the maintenance is complete. Oct 15, 19:30:01 GMT+0 - Identified - Maintenance is now in progress Oct 15, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , , , ,

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Identified</strong> - **Region:** JKT **Activity Details:** We will be performing system upgrades to our database, cache system, and operating system as part of compliance improvements. This maintenance will enhance performance, efficiency, stability, and security. **Activity Time:** 16th October, 1:00 AM – 2:30 AM IST **Impact:** During the maintenance window, you may experience: * Slight delays in virtual agent responses * Delayed user message delivery * Slower campaign execution * Partial analytics availability * Temporary voice calling connectivity issues All services will return to normal once the maintenance is complete..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>19:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 15 Oct 2025 19:30:00 +0000 https://status.yellow.ai/maintenance/cmgrnkd1g017812x1oijwg32o https://status.yellow.ai/maintenance/cmgrnkd1g017812x1oijwg32o EURO - Database Planned Activity Type: Maintenance Duration: 30 minutes Affected Components: EURO, EURO, EURO, EURO Oct 14, 02:10:00 GMT+0 - Completed - Maintenance is now in progress Oct 14, 01:40:00 GMT+0 - Identified - **Region:** EURO **Activity Details:** The database in the EURO region will undergo scheduled maintenance as part of routine upgrades aimed at enhancing reliability and security. **Duration:** 30 mins **Start Time:** 14th October 2025, 7:10 AM IST **End Time:** 14th October 2025, 7:40 AM IST **Impact:** * The bot will be **inaccessible** during the maintenance window. * Users will see a **"Bot Under Maintenance"** message on the web Bot during the activity. We recommend planning accordingly to minimise any disruptions. Oct 14, 01:40:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>02:10:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>01:40:00</var> GMT+0</small><br><strong>Identified</strong> - **Region:** EURO **Activity Details:** The database in the EURO region will undergo scheduled maintenance as part of routine upgrades aimed at enhancing reliability and security. **Duration:** 30 mins **Start Time:** 14th October 2025, 7:10 AM IST **End Time:** 14th October 2025, 7:40 AM IST **Impact:** * The bot will be **inaccessible** during the maintenance window. * Users will see a **"Bot Under Maintenance"** message on the web Bot during the activity. We recommend planning accordingly to minimise any disruptions..</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>01:40:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 14 Oct 2025 01:40:00 +0000 https://status.yellow.ai/maintenance/cmgjtavxd00yshukqlwaonaza https://status.yellow.ai/maintenance/cmgjtavxd00yshukqlwaonaza MEA region - Database Planned Activity. Type: Maintenance Duration: 30 minutes Affected Components: MEA, MEA, MEA, MEA Oct 14, 01:00:00 GMT+0 - Identified - **Region:** MEA **Activity Details:** The database in the MEA region will undergo scheduled maintenance as part of routine upgrades aimed at enhancing reliability and security. **Duration:** 30 mins **Start Time:** 14th October 2025, 6:30 AM IST **End Time:** 14th October 2025, 7:00 AM IST **Impact:** * The bot will be **inaccessible** during the maintenance window. * Users will see a **"Bot Under Maintenance"** message on the web Bot during the activity. We recommend planning accordingly to minimise any disruptions. Oct 14, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 14, 01:30:00 GMT+0 - Completed - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Region:** MEA **Activity Details:** The database in the MEA region will undergo scheduled maintenance as part of routine upgrades aimed at enhancing reliability and security. **Duration:** 30 mins **Start Time:** 14th October 2025, 6:30 AM IST **End Time:** 14th October 2025, 7:00 AM IST **Impact:** * The bot will be **inaccessible** during the maintenance window. * Users will see a **"Bot Under Maintenance"** message on the web Bot during the activity. We recommend planning accordingly to minimise any disruptions..</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> ]]> Tue, 14 Oct 2025 01:00:00 +0000 https://status.yellow.ai/maintenance/cmgjszfnr0062dwn06vch5jwk https://status.yellow.ai/maintenance/cmgjszfnr0062dwn06vch5jwk SING - Database Planned Maintenance Type: Maintenance Duration: 2 hours Affected Components: SING, SING, SING, SING, SING, SING, SING, SING, SING, SING, SING, SING, SING, SING Oct 9, 19:00:00 GMT+0 - Identified - **Region:** Singapore **Activity Details:** The database in the SING region will undergo scheduled maintenance as part of routine upgrades to improve reliability and security. **Duration:** 2 hours **Start Time:** 10th October 2025, 12:30 AM IST **End Time:** 10th October 2025, 2:30 AM IST **Impact:** * The bot will be **inaccessible** during the maintenance window. * Users will see a **"Bot Under Maintenance"** message on the web bot. We recommend planning accordingly to minimize any disruptions. Oct 9, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 9, 21:00:00 GMT+0 - Completed - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Region:** Singapore **Activity Details:** The database in the SING region will undergo scheduled maintenance as part of routine upgrades to improve reliability and security. **Duration:** 2 hours **Start Time:** 10th October 2025, 12:30 AM IST **End Time:** 10th October 2025, 2:30 AM IST **Impact:** * The bot will be **inaccessible** during the maintenance window. * Users will see a **"Bot Under Maintenance"** message on the web bot. We recommend planning accordingly to minimize any disruptions..</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> ]]> Thu, 9 Oct 2025 19:00:00 +0000 https://status.yellow.ai/maintenance/cmgia4a4q00scg8idb7q9sc32 https://status.yellow.ai/maintenance/cmgia4a4q00scg8idb7q9sc32 INDIA Region : Failure in Message Delivery Type: Incident Duration: 1 hour and 52 minutes Affected Components: IND Sep 29, 08:41:11 GMT+0 - Monitoring - We’re no longer observing the issue and are actively monitoring the situation. Sep 29, 08:09:49 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 29, 07:30:00 GMT+0 - Investigating - We are currently observing **intermittent failures in message delivery for bot interactions in the India region**. The issue is impacting some users sporadically, resulting in delayed or undelivered messages. Our **engineering team is actively investigating the root cause** to identify and remediate the issue. Further updates will be shared as the investigation progresses, within the next 30 mins. Sep 29, 09:22:18 GMT+0 - Resolved - The issue that caused intermittent message delivery failures in the India region has been fully resolved. Bots are now operating normally, and our monitoring confirms that the platform is stable. Thank you for your patience while we worked to restore services. Type: Incident

Duration: 1 hour and 52 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>08:41:11</var> GMT+0</small><br><strong>Monitoring</strong> - We’re no longer observing the issue and are actively monitoring the situation..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>08:09:49</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently observing **intermittent failures in message delivery for bot interactions in the India region**. The issue is impacting some users sporadically, resulting in delayed or undelivered messages. Our **engineering team is actively investigating the root cause** to identify and remediate the issue. Further updates will be shared as the investigation progresses, within the next 30 mins..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>09:22:18</var> GMT+0</small><br><strong>Resolved</strong> - The issue that caused intermittent message delivery failures in the India region has been fully resolved. Bots are now operating normally, and our monitoring confirms that the platform is stable. Thank you for your patience while we worked to restore services..</p> ]]> Mon, 29 Sep 2025 07:30:00 +0000 https://status.yellow.ai/incident/cmg4uca5f01k06hu14i2qmxa9 https://status.yellow.ai/incident/cmg4uca5f01k06hu14i2qmxa9 Ongoing Service Disruption – Bot Widgets & Inbox in USA region Type: Incident Duration: 35 minutes Affected Components: USA, USA Sep 23, 14:05:53 GMT+0 - Investigating - We are currently facing an issue with **USA region bots**. End-users in the USA region may be unable to interact with bots via web widgets. Inbox agents may also not be able to access or perform conversations as expected. **Impact:** * Bots on web widgets are not loading/connecting. * Inbox agents are facing connectivity issues. * Impact is limited to the **USA region**. **Current Status:** Our engineering teams are actively investigating and working to restore services at the earliest. This is being treated as a top priority. **Next Update:** We will share the next update within 30 minutes or sooner if significant progress is made. Sep 23, 14:16:17 GMT+0 - Identified - We have identified the root cause of the issue affecting **bots and Inbox in the USA region**. Our teams are currently implementing a fix to restore normal functionality. **Impact remains the same:** * Bots on web widgets are not loading/connecting. * Inbox agents are facing connectivity issues. * Impact is limited to the **USA region**. We will provide another update once the fix is rolled out and services begin stabilizing. Sep 23, 14:37:28 GMT+0 - Monitoring - A fix has been implemented for the issue affecting **bots and Inbox in the USA region**. We are closely monitoring the systems to ensure full stability and normal operations. Users may start seeing recovery, but intermittent issues could still occur during this monitoring period. Sep 23, 14:41:22 GMT+0 - Resolved - The issue impacting **bots on web widgets and Inbox agents in the USA region** has been fully resolved. All services are now functioning normally, and systems are stable. We regret the inconvenience caused and thank you for your patience while we worked to restore services. Type: Incident

Duration: 35 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>14:05:53</var> GMT+0</small><br><strong>Investigating</strong> - We are currently facing an issue with **USA region bots**. End-users in the USA region may be unable to interact with bots via web widgets. Inbox agents may also not be able to access or perform conversations as expected. **Impact:** * Bots on web widgets are not loading/connecting. * Inbox agents are facing connectivity issues. * Impact is limited to the **USA region**. **Current Status:** Our engineering teams are actively investigating and working to restore services at the earliest. This is being treated as a top priority. **Next Update:** We will share the next update within 30 minutes or sooner if significant progress is made..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>14:16:17</var> GMT+0</small><br><strong>Identified</strong> - We have identified the root cause of the issue affecting **bots and Inbox in the USA region**. Our teams are currently implementing a fix to restore normal functionality. **Impact remains the same:** * Bots on web widgets are not loading/connecting. * Inbox agents are facing connectivity issues. * Impact is limited to the **USA region**. We will provide another update once the fix is rolled out and services begin stabilizing..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>14:37:28</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented for the issue affecting **bots and Inbox in the USA region**. We are closely monitoring the systems to ensure full stability and normal operations. Users may start seeing recovery, but intermittent issues could still occur during this monitoring period..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>14:41:22</var> GMT+0</small><br><strong>Resolved</strong> - The issue impacting **bots on web widgets and Inbox agents in the USA region** has been fully resolved. All services are now functioning normally, and systems are stable. We regret the inconvenience caused and thank you for your patience while we worked to restore services..</p> ]]> Tue, 23 Sep 2025 14:05:53 +0000 https://status.yellow.ai/incident/cmfwmofsk000azi7slfj3vsjy https://status.yellow.ai/incident/cmfwmofsk000azi7slfj3vsjy Planned Database Maintenance Notice QTR and KSA region Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: QTR, QTR, QTR, QTR, QTR, QTR, QTR, QTR, QTR, QTR, QTR, QTR, QTR, QTR Sep 19, 01:00:00 GMT+0 - Identified - **Region:** QTR and KSA **Activity Details:** One of the database in regions QTR and KSA will undergo scheduled maintenance as part of routine upgrades to improve reliability and security. **Activity Runtime:** 1 hour 30 minutes **Impact:** * Virtual and human agent responses, as well as platform access, will be unavailable or experience disruptions for up to 30 minutes during the maintenance window. * Services will resume automatically once the activity is completed. **Activity Start Time:** 19th September 2025, 06:30 AM IST / 19th September 2025, 05:00 AM GST Sep 19, 02:30:00 GMT+0 - Completed - Maintenance has completed successfully Sep 19, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , , , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Region:** QTR and KSA **Activity Details:** One of the database in regions QTR and KSA will undergo scheduled maintenance as part of routine upgrades to improve reliability and security. **Activity Runtime:** 1 hour 30 minutes **Impact:** * Virtual and human agent responses, as well as platform access, will be unavailable or experience disruptions for up to 30 minutes during the maintenance window. * Services will resume automatically once the activity is completed. **Activity Start Time:** 19th September 2025, 06:30 AM IST / 19th September 2025, 05:00 AM GST.</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 19 Sep 2025 01:00:00 +0000 https://status.yellow.ai/maintenance/cmfnuypvr000535cmefvesure https://status.yellow.ai/maintenance/cmfnuypvr000535cmefvesure USA Region Website Bot Intermittent Failures Type: Incident Duration: 37 minutes Affected Components: USA, USA Sep 12, 18:06:43 GMT+0 - Identified - We are currently investigating an issue impacting the **USA region** where bots on websites are **intermittently failing** and message processing is experiencing **drops**. Our engineering team is actively working to identify the root cause. Updates will be shared within **30 minutes** or as soon as more information is available. Sep 12, 18:33:45 GMT+0 - Monitoring - A fix has been implemented for the issue causing **message drops and intermittent bot failures** in the **USA region**. Bots are now functioning normally, and we are closely **monitoring system performance** to ensure full stability. We will provide a final update once the issue is confirmed as resolved. Sep 12, 18:43:21 GMT+0 - Resolved - The issue that led to **message processing drops and intermittent bot failures** in the **USA region** has been fully resolved. Bots are operating normally, and our monitoring confirms the platform is stable. Thank you for your patience while we worked to restore services. Type: Incident

Duration: 37 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>18:06:43</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating an issue impacting the **USA region** where bots on websites are **intermittently failing** and message processing is experiencing **drops**. Our engineering team is actively working to identify the root cause. Updates will be shared within **30 minutes** or as soon as more information is available..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>18:33:45</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented for the issue causing **message drops and intermittent bot failures** in the **USA region**. Bots are now functioning normally, and we are closely **monitoring system performance** to ensure full stability. We will provide a final update once the issue is confirmed as resolved..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>18:43:21</var> GMT+0</small><br><strong>Resolved</strong> - The issue that led to **message processing drops and intermittent bot failures** in the **USA region** has been fully resolved. Bots are operating normally, and our monitoring confirms the platform is stable. Thank you for your patience while we worked to restore services..</p> ]]> Fri, 12 Sep 2025 18:06:43 +0000 https://status.yellow.ai/incident/cmfh5fryp008czqdluqphlya1 https://status.yellow.ai/incident/cmfh5fryp008czqdluqphlya1 USA Region Website Bot Outage Type: Incident Duration: 40 minutes Affected Components: USA, USA Sep 11, 15:30:36 GMT+0 - Investigating - We are currently experiencing a major outage impacting the **USA region**. Bots on websites a **not loading or functioning** for customers in this region. Our engineering team is actively investigating the root cause and working to restore services as quickly as possible. We will provide the next update in **30 minutes** or as soon as we have more information. Thank you for your patience. Sep 11, 15:59:16 GMT+0 - Monitoring - A fix has been implemented for the earlier outage in the **USA region**, and bots are now starting to load and function again. We are currently **monitoring the recovery closely** to ensure stability. We will provide a final update once the issue is fully resolved. Sep 11, 16:10:46 GMT+0 - Resolved - he earlier outage impacting the **USA region** has been fully resolved. Bots are now loading and working as expected. We have verified stability across the platform. Thank you for your patience while we worked to restore services. Type: Incident

Duration: 40 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>15:30:36</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing a major outage impacting the **USA region**. Bots on websites a **not loading or functioning** for customers in this region. Our engineering team is actively investigating the root cause and working to restore services as quickly as possible. We will provide the next update in **30 minutes** or as soon as we have more information. Thank you for your patience..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>15:59:16</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented for the earlier outage in the **USA region**, and bots are now starting to load and function again. We are currently **monitoring the recovery closely** to ensure stability. We will provide a final update once the issue is fully resolved..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>16:10:46</var> GMT+0</small><br><strong>Resolved</strong> - he earlier outage impacting the **USA region** has been fully resolved. Bots are now loading and working as expected. We have verified stability across the platform. Thank you for your patience while we worked to restore services..</p> ]]> Thu, 11 Sep 2025 15:30:36 +0000 https://status.yellow.ai/incident/cmffkf51g0014j5c5passqljr https://status.yellow.ai/incident/cmffkf51g0014j5c5passqljr Scheduled Maintenance Notification – R2-JKT Region Type: Maintenance Duration: 6 hours Affected Components: JKT, JKT, JKT, JKT, JKT, JKT, JKT, JKT, JKT, JKT, JKT, JKT, JKT, JKT, JKT Jul 20, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 19, 18:00:00 GMT+0 - Identified - We are conducting a scheduled maintenance activity in the **R2-JKT region** as part of our commitment to providing stable and reliable services. ### **Activity Highlights:** * **Purpose:** To set up additional clusters to enhance stability and availability. * **Activity Date:** **20th July 2025** * **Activity Hours: 1 AM JKT - 7 AM JKT** * **Expected Impact:** ⏳ A downtime of approximately **6hrs**. ### **Action Required:** The new clusters will retain the same IPs, so no additional whitelisting is required. However, to ensure uninterrupted service during this activity, we kindly request you to verify that these existing IPs are still whitelisted: * 34.101.150.207 * 34.101.180.212 * 34.101.150.245 * 34.101.92.53 * 34.101.84.145 * 108.136.205.230 * 108.137.122.1 * 108.137.171.143 **What You Can Expect:** ✔️ Temporary unavailability of services during the maintenance window. ✔️ Upgraded infrastructure designed to deliver faster, more reliable performance. If you have any questions or need assistance, please don’t hesitate to reach out to our support team at [**support@yellow.ai**](mailto:support@yellow.ai). Thank you for your understanding and trust in our services. Jul 19, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 6 hours

Affected Components: , , , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are conducting a scheduled maintenance activity in the **R2-JKT region** as part of our commitment to providing stable and reliable services. ### **Activity Highlights:** * **Purpose:** To set up additional clusters to enhance stability and availability. * **Activity Date:** **20th July 2025** * **Activity Hours: 1 AM JKT - 7 AM JKT** * **Expected Impact:** ⏳ A downtime of approximately **6hrs**. ### **Action Required:** The new clusters will retain the same IPs, so no additional whitelisting is required. However, to ensure uninterrupted service during this activity, we kindly request you to verify that these existing IPs are still whitelisted: * 34.101.150.207 * 34.101.180.212 * 34.101.150.245 * 34.101.92.53 * 34.101.84.145 * 108.136.205.230 * 108.137.122.1 * 108.137.171.143 **What You Can Expect:** ✔️ Temporary unavailability of services during the maintenance window. ✔️ Upgraded infrastructure designed to deliver faster, more reliable performance. If you have any questions or need assistance, please don’t hesitate to reach out to our support team at [**support@yellow.ai**](mailto:support@yellow.ai). Thank you for your understanding and trust in our services..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 19 Jul 2025 18:00:00 +0000 https://status.yellow.ai/maintenance/cmcbsnxln001olqnnkv9czmor https://status.yellow.ai/maintenance/cmcbsnxln001olqnnkv9czmor All Regions: UI Deployment for Inbox Module Type: Maintenance Duration: 30 minutes Affected Components: , QTR, MEA, EURO, USA, JKT, IND, SING, Live Agent/Inbox → Jun 11, 18:30:00 GMT+0 - Identified - We will be performing a scheduled UI deployment for the Inbox module on **Thursday, June 12th, 2025 at 12:00 AM IST**. The activity is expected to last approximately **30 minutes**, during which there may be a **temporary downtime of up to 30 minutes**. **Impact:** During this time, people may face a degraded experience while accessing the Inbox Module. **Workaround:** If access to these modules is critical during this time, users can temporarily switch to [**beta.yellow.ai**](http://beta.yellow.ai). The beta environment uses **production data** and will remain fully functional during the migration. We appreciate your patience and understanding. For any issues or concerns, please reach out to your support contact([support@yellow.ai](mailto:support@yellow.ai)) or drop us a message via the support chat[(http://help.yellow.ai](http://help.yellow.ai)[)](http://help.yellow.ai/). Jun 11, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 11, 18:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , ,

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>18:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing a scheduled UI deployment for the Inbox module on **Thursday, June 12th, 2025 at 12:00 AM IST**. The activity is expected to last approximately **30 minutes**, during which there may be a **temporary downtime of up to 30 minutes**. **Impact:** During this time, people may face a degraded experience while accessing the Inbox Module. **Workaround:** If access to these modules is critical during this time, users can temporarily switch to [**beta.yellow.ai**](http://beta.yellow.ai). The beta environment uses **production data** and will remain fully functional during the migration. We appreciate your patience and understanding. For any issues or concerns, please reach out to your support contact([support@yellow.ai](mailto:support@yellow.ai)) or drop us a message via the support chat[(http://help.yellow.ai](http://help.yellow.ai)[)](http://help.yellow.ai/)..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>18:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 11 Jun 2025 18:30:00 +0000 https://status.yellow.ai/maintenance/cmbqokv7w000c148izt12rpkh https://status.yellow.ai/maintenance/cmbqokv7w000c148izt12rpkh All Regions: UI Deployment Type: Maintenance Duration: 30 minutes Affected Components: , USA, JKT, EURO, IND, QTR, , IND, JKT, SING, MEA, USA, QTR, MEA, EURO, SING, SING, EURO, IND, MEA, JKT, QTR, , USA, User360 → Integrations → Engagement → Jun 2, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 2, 18:30:00 GMT+0 - Identified - We will be performing a scheduled UI deployment on **Tuesday, June 3rd, 2025 at 12:00 AM IST** . The activity is expected to last approximately **30 minutes**, during which there may be a **temporary downtime of up to 30 minutes**. **Impact:** During the maintenance window, the following modules may be unavailable: * **User 360** * **Engage** * **Extensions (Integrations)** * **Settings (Channels)** **Workaround:** If access to these modules is critical during this time, users can temporarily switch to [**beta.yellow.ai**](http://beta.yellow.ai). The beta environment uses **production data** and will remain fully functional during the migration. We appreciate your patience and understanding. For any issues or concerns, please reach out to your support contact([support@yellow.ai](mailto:support@yellow.ai)) or drop us a message via the support chat([http://help.yellow.ai)](http://help.yellow.ai/). Jun 2, 18:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>18:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing a scheduled UI deployment on **Tuesday, June 3rd, 2025 at 12:00 AM IST** . The activity is expected to last approximately **30 minutes**, during which there may be a **temporary downtime of up to 30 minutes**. **Impact:** During the maintenance window, the following modules may be unavailable: * **User 360** * **Engage** * **Extensions (Integrations)** * **Settings (Channels)** **Workaround:** If access to these modules is critical during this time, users can temporarily switch to [**beta.yellow.ai**](http://beta.yellow.ai). The beta environment uses **production data** and will remain fully functional during the migration. We appreciate your patience and understanding. For any issues or concerns, please reach out to your support contact([support@yellow.ai](mailto:support@yellow.ai)) or drop us a message via the support chat([http://help.yellow.ai)](http://help.yellow.ai/)..</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>18:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 2 Jun 2025 18:30:00 +0000 https://status.yellow.ai/maintenance/cmbaj2hgj000d2j80312l9l2g https://status.yellow.ai/maintenance/cmbaj2hgj000d2j80312l9l2g IND - Data Explorer Upgrade Maintenance Type: Maintenance Duration: 2 hours Affected Components: IND Apr 7, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 7, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 7, 21:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Mon, 7 Apr 2025 21:00:00 +0000 https://status.yellow.ai/maintenance/cm97jqzvq0014u969huthi0ts https://status.yellow.ai/maintenance/cm97jqzvq0014u969huthi0ts USA - Data Explorer Upgarde Maintenance Type: Maintenance Duration: 29 minutes Affected Components: USA Apr 7, 03:39:46 GMT+0 - Identified - Maintenance is now in progress. Apr 7, 04:08:50 GMT+0 - Completed - Maintenance has completed successfully. Apr 7, 03:00:00 GMT+0 - Identified - **Region:** USA **Activity Details:** The current Data Explorer in the USA region will undergo an upgrade. This upgrade will enhance resilience, query performance, segment management, and support for Avro data, among other improvements. **Activity Runtime:** 2 hours **Impact:** * Data Explorer will be unavailable during this period. * Data exports will not work during the upgrade window activity. **Start Time:** 04th April 2025, 08:30 IST Type: Maintenance

Duration: 29 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>03:39:46</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>04:08:50</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Region:** USA **Activity Details:** The current Data Explorer in the USA region will undergo an upgrade. This upgrade will enhance resilience, query performance, segment management, and support for Avro data, among other improvements. **Activity Runtime:** 2 hours **Impact:** * Data Explorer will be unavailable during this period. * Data exports will not work during the upgrade window activity. **Start Time:** 04th April 2025, 08:30 IST.</p> ]]> Mon, 7 Apr 2025 03:00:00 +0000 https://status.yellow.ai/maintenance/cm8zgcm3u00ec5466frpz7id4 https://status.yellow.ai/maintenance/cm8zgcm3u00ec5466frpz7id4 JKT - Data Explorer Upgarde Maintenance Type: Maintenance Duration: 2 hours Affected Components: JKT Apr 6, 21:00:00 GMT+0 - Identified - **Region:** Jakarta(JKT) **Activity Details:** The current Data Explorer in the Jakarta(JKT) region will undergo an upgrade. This upgrade will enhance resilience, query performance, segment management, and support for Avro data, among other improvements. **Activity Runtime:** 2 hours **Impact:** * Data Explorer will be unavailable during this period. * Data exports will not work during the upgrade window activity. **Start Time:** 03rd April 2025, 02:30 IST Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Region:** Jakarta(JKT) **Activity Details:** The current Data Explorer in the Jakarta(JKT) region will undergo an upgrade. This upgrade will enhance resilience, query performance, segment management, and support for Avro data, among other improvements. **Activity Runtime:** 2 hours **Impact:** * Data Explorer will be unavailable during this period. * Data exports will not work during the upgrade window activity. **Start Time:** 03rd April 2025, 02:30 IST.</p> ]]> Sun, 6 Apr 2025 21:00:00 +0000 https://status.yellow.ai/maintenance/cm8zdfyyr00dbqikd1f1f2t99 https://status.yellow.ai/maintenance/cm8zdfyyr00dbqikd1f1f2t99 MEA - Data Explorer Upgarde Maintenance Type: Maintenance Duration: 2 hours Affected Components: MEA Apr 2, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 2, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 2, 01:00:00 GMT+0 - Identified - **Region:** Middle East and Africa (MEA) **Activity Details:** The current Data Explorer in the Middle East and Africa (MEA) regions will undergo an upgrade. This upgrade will enhance resilience, query performance, segment management, and support for Avro data, among other improvements. **Activity Runtime:** 2 hours **Impact:** * Data Explorer will be unavailable during this period. * Data exports will not work during the upgrade window. **Activity Start Time:** 02nd April 2025, 06:30 IST Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Region:** Middle East and Africa (MEA) **Activity Details:** The current Data Explorer in the Middle East and Africa (MEA) regions will undergo an upgrade. This upgrade will enhance resilience, query performance, segment management, and support for Avro data, among other improvements. **Activity Runtime:** 2 hours **Impact:** * Data Explorer will be unavailable during this period. * Data exports will not work during the upgrade window. **Activity Start Time:** 02nd April 2025, 06:30 IST.</p> ]]> Wed, 2 Apr 2025 01:00:00 +0000 https://status.yellow.ai/maintenance/cm8z5k71z0001a3gp6zfj2g4z https://status.yellow.ai/maintenance/cm8z5k71z0001a3gp6zfj2g4z EURO - Data Explorer Upgarde Maintenance Type: Maintenance Duration: 2 hours Affected Components: EURO Apr 2, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 2, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 2, 01:00:00 GMT+0 - Identified - **Region:** Europe (EURO) **Activity Details:** The current Data Explorer in the Europe (EURO) regions will undergo an upgrade. This upgrade will enhance resilience, query performance, segment management, and support for Avro data, among other improvements. **Activity Runtime:** 2 hours **Impact:** * Data Explorer will be unavailable during this period. * Data exports will not work during the upgrade window. **Activity Start Time:** 02nd April 2025, 06:30 IST Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Region:** Europe (EURO) **Activity Details:** The current Data Explorer in the Europe (EURO) regions will undergo an upgrade. This upgrade will enhance resilience, query performance, segment management, and support for Avro data, among other improvements. **Activity Runtime:** 2 hours **Impact:** * Data Explorer will be unavailable during this period. * Data exports will not work during the upgrade window. **Activity Start Time:** 02nd April 2025, 06:30 IST.</p> ]]> Wed, 2 Apr 2025 01:00:00 +0000 https://status.yellow.ai/maintenance/cm8z5nodh000d5466dd29ng0g https://status.yellow.ai/maintenance/cm8z5nodh000d5466dd29ng0g SING - Data Explorer Upgarde Maintenance Type: Maintenance Duration: 3 hours Affected Components: SING Mar 20, 19:00:00 GMT+0 - Identified - **Region:** Singapore **Activity Details:** The current Data Explorer in the Singapore region will undergo an upgrade. This upgrade will enhance resilience, query performance, segment management, and support for Avro data, among other improvements. **Activity Runtime:** 3 hours **Impact:** * Data Explorer will be unavailable during this period. * Data exports will not work during the upgrade window. **Activity Start Time:** 21st March 2025, 00:30 IST Mar 20, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 20, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Region:** Singapore **Activity Details:** The current Data Explorer in the Singapore region will undergo an upgrade. This upgrade will enhance resilience, query performance, segment management, and support for Avro data, among other improvements. **Activity Runtime:** 3 hours **Impact:** * Data Explorer will be unavailable during this period. * Data exports will not work during the upgrade window. **Activity Start Time:** 21st March 2025, 00:30 IST.</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 20 Mar 2025 19:00:00 +0000 https://status.yellow.ai/maintenance/cm8h32157003gvg07nv96chgn https://status.yellow.ai/maintenance/cm8h32157003gvg07nv96chgn IND Region Planned Maintenance Activity Type: Maintenance Duration: 1 hour Affected Components: IND Jan 6, 16:30:00 GMT+0 - Identified - Dear **Customer**, We would like to inform you about a scheduled maintenance activity in the IND region. This activity involves updating and reindexing our search engine database to enhance system performance and reliability. **Activity Reason:** Enhanced system performance and reliability post-maintenance **Impact:** Minimal/No Downtime expected * Most of our services will remain operational during this window. * **Email Tickets:** Agents may experience a slight delay in viewing real-time status updates and changes for email tickets. The impact is expected to last for approximately **15–30 minutes** within the activity window. **Region:** IND **Activity Time:** 10:00 PM - 11:00 PM IST **Activity Date:** Jan 6th, 2025. We anticipate minimal or no disruption to your services during this time. However, if you experience any issues or have concerns, please contact our support team at [**support@yellow.ai**](mailto:support@yellow.ai). Thank you for your understanding and continued trust in our services. Jan 6, 17:30:00 GMT+0 - Completed - Maintenance has completed successfully Jan 6, 16:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>16:30:00</var> GMT+0</small><br><strong>Identified</strong> - Dear **Customer**, We would like to inform you about a scheduled maintenance activity in the IND region. This activity involves updating and reindexing our search engine database to enhance system performance and reliability. **Activity Reason:** Enhanced system performance and reliability post-maintenance **Impact:** Minimal/No Downtime expected * Most of our services will remain operational during this window. * **Email Tickets:** Agents may experience a slight delay in viewing real-time status updates and changes for email tickets. The impact is expected to last for approximately **15–30 minutes** within the activity window. **Region:** IND **Activity Time:** 10:00 PM - 11:00 PM IST **Activity Date:** Jan 6th, 2025. We anticipate minimal or no disruption to your services during this time. However, if you experience any issues or have concerns, please contact our support team at [**support@yellow.ai**](mailto:support@yellow.ai). Thank you for your understanding and continued trust in our services..</p> <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>16:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 6 Jan 2025 16:30:00 +0000 https://status.yellow.ai/maintenance/cm5gqr9wf002911w4w5t4b91d https://status.yellow.ai/maintenance/cm5gqr9wf002911w4w5t4b91d USA Region Planned Maintenance Activity Type: Maintenance Duration: 25 minutes Affected Components: USA Jun 11, 03:25:00 GMT+0 - Completed - Maintenance has completed successfully Jun 11, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 11, 03:00:00 GMT+0 - Identified - Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality. **Activity**: PostgreSQLDatabase Maintenance **Activity Duration**: 30 Mins **Expected Downtime**: No Downtime. **Impact**: * During the maintenance window, bots and platforms will be available as usual. However some bots may face slowness intermittently during the maintenance period. Type: Maintenance

Duration: 25 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>03:25:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality. **Activity**: PostgreSQLDatabase Maintenance **Activity Duration**: 30 Mins **Expected Downtime**: No Downtime. **Impact**: * During the maintenance window, bots and platforms will be available as usual. However some bots may face slowness intermittently during the maintenance period..</p> ]]> Tue, 11 Jun 2024 03:00:00 +0000 https://status.yellow.ai/maintenance/clx34ugs947937bflg7kmwl74n https://status.yellow.ai/maintenance/clx34ugs947937bflg7kmwl74n IND Region Planned Maintenance Activity Type: Maintenance Duration: 30 minutes Affected Components: IND Jun 10, 21:30:00 GMT+0 - Identified - Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality. **Activity**: PostgreSQLDatabase Maintenance **Activity Duration**: 30 Mins **Expected Downtime**: No Downtime. **Impact**: * During the maintenance window, bots and platforms will be available as usual. However some bots may face slowness intermittently during the maintenance period. Jun 10, 21:30:01 GMT+0 - Identified - Maintenance is now in progress Jun 10, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Identified</strong> - Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality. **Activity**: PostgreSQLDatabase Maintenance **Activity Duration**: 30 Mins **Expected Downtime**: No Downtime. **Impact**: * During the maintenance window, bots and platforms will be available as usual. However some bots may face slowness intermittently during the maintenance period..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>21:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 10 Jun 2024 21:30:00 +0000 https://status.yellow.ai/maintenance/clx34y4831893b1ogjn64k5kk https://status.yellow.ai/maintenance/clx34y4831893b1ogjn64k5kk JKT Region Planned Maintenance Activity Type: Maintenance Duration: 30 minutes Affected Components: JKT Jun 10, 18:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 10, 17:30:01 GMT+0 - Identified - Maintenance is now in progress Jun 10, 17:30:00 GMT+0 - Identified - Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality. **Activity**: PostgreSQLDatabase Maintenance **Activity Duration**: 1 : 30 Mins **Expected Downtime**: No Downtime. **Impact**: * During the maintenance window, bots and platforms will be available as usual. However some bots may face slowness intermittently during the maintenance period. Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>17:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Identified</strong> - Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality. **Activity**: PostgreSQLDatabase Maintenance **Activity Duration**: 1 : 30 Mins **Expected Downtime**: No Downtime. **Impact**: * During the maintenance window, bots and platforms will be available as usual. However some bots may face slowness intermittently during the maintenance period..</p> ]]> Mon, 10 Jun 2024 17:30:00 +0000 https://status.yellow.ai/maintenance/clx34s4y743463bflgkdsyrst3 https://status.yellow.ai/maintenance/clx34s4y743463bflgkdsyrst3 EURO Region Planned Maintenance Activity Type: Maintenance Duration: 30 minutes Affected Components: EURO Jun 7, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 7, 02:30:01 GMT+0 - Identified - Maintenance is now in progress Jun 7, 02:30:00 GMT+0 - Identified - Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality. **Activity**: PostgreSQLDatabase Maintenance **Activity Duration**: 30 Mins **Expected Downtime**: No Downtime. **Impact**: * During the maintenance window, bots and platforms will be available as usual. However some bots may face slowness intermittently during the maintenance period. Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>02:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Identified</strong> - Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality. **Activity**: PostgreSQLDatabase Maintenance **Activity Duration**: 30 Mins **Expected Downtime**: No Downtime. **Impact**: * During the maintenance window, bots and platforms will be available as usual. However some bots may face slowness intermittently during the maintenance period..</p> ]]> Fri, 7 Jun 2024 02:30:00 +0000 https://status.yellow.ai/maintenance/clx34wcv349026b8lg4gdr4xua https://status.yellow.ai/maintenance/clx34wcv349026b8lg4gdr4xua MEA Region Planned Maintenance Activity Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: MEA Jun 7, 01:30:00 GMT+0 - Completed - Maintenance has completed successfully Jun 7, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 7, 00:00:00 GMT+0 - Identified - Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality. **Activity**: PostgreSQLDatabase Maintenance **Activity Duration**: 1 : 30 Mins **Expected Downtime**: No Downtime. **Impact**: * During the maintenance window, bots and platforms will be available as usual. However some bots may face slowness intermittently during the maintenance period. Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality. **Activity**: PostgreSQLDatabase Maintenance **Activity Duration**: 1 : 30 Mins **Expected Downtime**: No Downtime. **Impact**: * During the maintenance window, bots and platforms will be available as usual. However some bots may face slowness intermittently during the maintenance period..</p> ]]> Fri, 7 Jun 2024 00:00:00 +0000 https://status.yellow.ai/maintenance/clx34p68b39219bflg1nw6ep3l https://status.yellow.ai/maintenance/clx34p68b39219bflg1nw6ep3l SING region Planned Maintenance Activity Type: Maintenance Duration: 30 minutes Affected Components: SING May 29, 19:30:00 GMT+0 - Completed - Maintenance has completed successfully May 29, 19:00:01 GMT+0 - Identified - Maintenance is now in progress May 29, 19:00:00 GMT+0 - Identified - Dear Customer, Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality. **Activity:** PostgreSQLDatabase Maintenance **Activity Duration: 30 Mins** **Expected Downtime:** No Downtime, **Impact:-** * During the maintenance window, bots and platforms will be available as usual. However some bots may face slowness intermittently during the maintenance period. Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>May <var data-var='date'> 29</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Customer, Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality. **Activity:** PostgreSQLDatabase Maintenance **Activity Duration: 30 Mins** **Expected Downtime:** No Downtime, **Impact:-** * During the maintenance window, bots and platforms will be available as usual. However some bots may face slowness intermittently during the maintenance period..</p> ]]> Wed, 29 May 2024 19:00:00 +0000 https://status.yellow.ai/maintenance/clwrq18my62849booh0y2ji8j6 https://status.yellow.ai/maintenance/clwrq18my62849booh0y2ji8j6