Notice history

IND

MEA

JKT

SING

USA

EURO

QTR

User Authentication

Workflow/Agent Builder

Live Agent/Inbox

AI & NLP

Engagement

Knowledge Base

Analytics & Insights

Analyze

Message Delivery

User360

Bot Executor

Integrations

Voice

Web Widget

Resolved
April 22, 2024 at 2:11 PM
Resolved
April 22, 2024 at 2:11 PM
On April 22, 2024, at 6:22 PM IST, an incident occurred in the USA region due to a configuration change in one of our backend platform services. This change was part of an infrastructure deployment aimed at enhancing service efficiency and performance.

Changes were identified and rolled back On April 22, 2024, at 7:41 PM IST and incident was resolved
Identified
April 22, 2024 at 12:52 PM
Identified
April 22, 2024 at 12:52 PM
On April 22, 2024, at 6:22 PM IST, an incident occurred in the USA region where bots were not able to make a voice call, due to a configuration change in one of our backend platform services. This change was part of an infrastructure deployment aimed at enhancing service efficiency and performance.

Completed
April 01, 2024 at 9:30 PM
Completed
April 01, 2024 at 9:30 PM
Maintenance has completed successfully
In progress
April 01, 2024 at 7:30 PM
In progress
April 01, 2024 at 7:30 PM
Maintenance is now in progress
Planned
April 01, 2024 at 7:30 PM
Planned
April 01, 2024 at 7:30 PM
Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality.
Activity: Upgrade of Kubernetes clusters
Reason:
Previous version is approaching end of Life.
Activity Duration: 2 Hrs
Expected Downtime: 0 mins
Impact:No impact on platform and bot's Operation.

Completed
April 01, 2024 at 8:30 AM
Completed
April 01, 2024 at 8:30 AM
Maintenance has completed successfully
In progress
April 01, 2024 at 6:30 AM
In progress
April 01, 2024 at 6:30 AM
Maintenance is now in progress
Planned
April 01, 2024 at 6:30 AM
Planned
April 01, 2024 at 6:30 AM
Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality.
Activity: Upgrade of Kubernetes clusters
Reason:
Previous version is approaching end of Life.
Activity Duration: 2 Hrs
Expected Downtime: 0 mins
Impact:No impact on platform and bot's Operation.

Completed
March 28, 2024 at 4:30 PM
Completed
March 28, 2024 at 4:30 PM
Maintenance has completed successfully
In progress
March 28, 2024 at 2:30 PM
In progress
March 28, 2024 at 2:30 PM
Maintenance is now in progress
Planned
March 28, 2024 at 2:30 PM
Planned
March 28, 2024 at 2:30 PM
Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality.
Activity: Upgrade of Kubernetes clusters
Reason:
Previous version is approaching end of Life.
Activity Duration: 2 Hrs
Expected Downtime: 0 mins
Impact:No impact on platform and bot's Operation.

Completed
March 27, 2024 at 8:30 PM
Completed
March 27, 2024 at 8:30 PM
Maintenance has completed successfully
In progress
March 27, 2024 at 6:30 PM
In progress
March 27, 2024 at 6:30 PM
Maintenance is now in progress
Planned
March 27, 2024 at 6:30 PM
Planned
March 27, 2024 at 6:30 PM
Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality.
Activity: Upgrade of Kubernetes clusters
Reason:
Previous version is approaching end of Life.
Activity Duration: 2 Hrs
Expected Downtime: 0 mins
Impact:No impact on platform and bot's Operation.

Completed
March 27, 2024 at 12:50 PM
Completed
March 27, 2024 at 12:50 PM
Maintenance has completed successfully.
In progress
March 27, 2024 at 12:00 PM
In progress
March 27, 2024 at 12:00 PM
Maintenance is now in progress
Planned
March 27, 2024 at 12:00 PM
Planned
March 27, 2024 at 12:00 PM
Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality.
Activity: Upgrade of Kubernetes clusters
Reason:
Previous version is approaching end of Life.
Activity Duration: 2 Hrs
Expected Downtime: 0 mins
Impact:No impact on platform and bot's Operation.

Update
March 27, 2024 at 4:15 AM
Update
March 27, 2024 at 4:15 AM
The fix for the major disruption impacting message delivery on Cloud API has been deployed and this issue is now mitigated as of March 27, 2024, 11:48 AM SGT. Thank you for your patience.
Resolved
March 27, 2024 at 3:10 AM
Resolved
March 27, 2024 at 3:10 AM
The fix for the major disruption impacting message delivery on Cloud API has been deployed and this issue is now mitigated as of March 27, 2024, 11:48 AM SGT. Thank you for your patience.

No notices reported this month

Feb 2024 to Apr 2024

Yellow.ai - Notice history