Yellow.ai - Planned Database Maintenance Notice QTR and KSA region – Maintenance details

Experiencing partial outage

Planned Database Maintenance Notice QTR and KSA region

Completed
Scheduled for September 19, 2025 at 1:00 AM – 2:30 AMUTC

Affects

User Authentication

Under maintenance from 1:00 AM to 2:30 AM

QTR

Under maintenance from 1:00 AM to 2:30 AM

Workflow/Agent Builder

Under maintenance from 1:00 AM to 2:30 AM

QTR

Under maintenance from 1:00 AM to 2:30 AM

Live Agent/Inbox

Under maintenance from 1:00 AM to 2:30 AM

QTR

Under maintenance from 1:00 AM to 2:30 AM

Updates
  • Completed
    September 19, 2025 at 2:30 AMUTC
    Completed
    September 19, 2025 at 2:30 AMUTC
    Maintenance has completed successfully
  • In progress
    September 19, 2025 at 1:00 AMUTC
    In progress
    September 19, 2025 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 19, 2025 at 1:00 AMUTC
    Planned
    September 19, 2025 at 1:00 AMUTC

    Region: QTR and KSA

    Activity Details: One of the database in regions QTR and KSA will undergo scheduled maintenance as part of routine upgrades to improve reliability and security.

    Activity Runtime: 1 hour 30 minutes

    Impact:

    • Virtual and human agent responses, as well as platform access, will be unavailable or experience disruptions for up to 30 minutes during the maintenance window.

    • Services will resume automatically once the activity is completed.

    Activity Start Time: 19th September 2025, 06:30 AM IST / 19th September 2025, 05:00 AM GST