Yellow.ai - Notice history

Experiencing partial outage

 
IND
JKT
MEA
SING
EURO
USA
QTR
User Authentication
Workflow/Agent Builder
Live Agent/Inbox
AI & NLP
Engagement
Knowledge Base
Analytics & Insights
Analyze
Message Delivery
User360
Bot Executor
Integrations
Voice
Web Widget
WhatsApp

Notice history

Jun 2026

No notices reported this month

May 2026

NLP Service Degradation in JKT Region
  • Resolved
    Resolved

    NLP Service Degradation in JKT Region

    The issue impacting NLP services in the JKT region has been resolved.

    Our teams identified the root cause and implemented mitigation steps to restore normal functionality. Bots in the affected region should now be responding as expected.

    We will continue to monitor the services closely to ensure platform stability.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Incident: NLP Service Degradation in JKT Region

    We are currently experiencing an issue impacting NLP services in the JKT region.

    Impact:
    Bots relying on NLP processing may not respond correctly or could experience delayed responses. This may impact both Virtual Agent interactions and related automation workflows.

    Current Status:
    Our engineering teams are actively investigating the issue and working to restore normal service as quickly as possible.

    We are currently investigating this incident.

  • Investigating
    Investigating

    Incident: NLP Service Degradation in JKT Region

    We are currently experiencing an issue impacting NLP services in the JKT region.

    Impact:
    Bots relying on NLP processing may not respond correctly or could experience delayed responses. This may impact both Virtual Agent interactions and related automation workflows.

    Current Status:
    Our engineering teams are actively investigating the issue and working to restore normal service as quickly as possible.

    We are currently investigating this incident.

Apr 2026

Engagement Service Disruption Impacting Notification Delivery
  • Resolved
    Resolved

  • Monitoring
    Monitoring

    A fix has been implemented, and notification delivery is being gradually restored. We are closely monitoring the system to ensure stability.

  • Identified
    Identified

    We are currently experiencing a service disruption affecting our Engagement service.

    Impact:
    Notifications are not being delivered as expected.

    Update
    The root cause of the issue has been identified. Our team is working on implementing a fix to restore notification delivery at the earliest.

  • Investigating
    Investigating

    We are currently experiencing a service disruption affecting our Engagement service.

    Impact:
    Notifications are not being delivered as expected.

    Our engineering team is actively investigating the issue and working to identify the root cause. We are prioritizing this and will share updates as soon as we have more information.

Inbox and Analytics Outage - USA Region
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We are currently experiencing an outage limited to the USA region, which is impacting inbox and analytics modules.

    Current Status: Our internal teams are actively working to mitigate and resolve the issue. We appreciate your patience and will share the next update as soon as possible.

Microsoft STT Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are currently seeing a drop in call failures. Microsoft is currently working on a stable resolution.

  • Investigating
    Investigating

Apr 2026 to Jun 2026

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