Yellow.ai - Notice history

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Notice history

Nov 2025

India - Planned Maintenance Activity
  • Completed
    November 06, 2025 at 11:00 PM
    Completed
    November 06, 2025 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    November 06, 2025 at 9:00 PM
    In progress
    November 06, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    November 06, 2025 at 9:00 PM
    Planned
    November 06, 2025 at 9:00 PM

    Region: India

    Activity Details:

    We will be performing system upgrades to the database as a part of compliance improvements. These upgrades are aimed at enhancing overall performance, stability, and security.

    Activity Start Time: 06th November, 9:00 PM UTC
    Activity End Time: 06th November, 11:00 PM UTC

    Impact:
    During the maintenance window, you may experience:

    • Complete downtime for 45 minutes during this activity.

    • Temporary unavailability of the bot or certain services

    • Delayed responses or slowness while interacting with the bot

    • Limited access to some modules or features

    All services will resume normal operation once the maintenance is completed.

Oct 2025

USA- Planned Maintenance Activity
  • Completed
    October 27, 2025 at 8:00 AM
    Completed
    October 27, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    October 27, 2025 at 6:00 AM
    In progress
    October 27, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    October 27, 2025 at 6:00 AM
    Planned
    October 27, 2025 at 6:00 AM

    Region: USA

    Activity Details:
    We will be performing system upgrades to the database and operating system as part of compliance improvements. These upgrades are aimed at enhancing overall performance, stability, and security.

    Activity Time: 27th October, 2 AM EST– 4 AM EST

    Impact:
    During the maintenance window, you may experience:

    • Complete downtime for 45 minutes during this activity.

    • Temporary unavailability of the bot or certain services

    • Delayed responses or slowness while interacting with the bot

    • Limited access to some modules or features

    All services will resume normal operation once the maintenance is complete. 

JKT - Planned Maintenance Activity
  • Completed
    October 23, 2025 at 11:00 PM
    Completed
    October 23, 2025 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    October 23, 2025 at 9:00 PM
    In progress
    October 23, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    October 23, 2025 at 9:00 PM
    Planned
    October 23, 2025 at 9:00 PM

    Region: JKT

    Activity Details:
    We will be performing system upgrades to the database and operating system as part of compliance improvements. These upgrades are aimed at enhancing overall performance, stability, and security.

    Activity Time: 24th October, 2:30 AM – 4:30 AM IST


    Impact:
    During the maintenance window, you may experience:

    • Complete downtime for 45 minutes during this activity.

    • Temporary unavailability of the bot or certain services

    • Delayed responses or slowness while interacting with the bot

    • Limited access to some modules or features

    All services will resume normal operation once the maintenance is complete.

JKT- Planned Maintenance Activity
  • Completed
    October 15, 2025 at 9:00 PM
    Completed
    October 15, 2025 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    October 15, 2025 at 7:30 PM
    In progress
    October 15, 2025 at 7:30 PM
    Maintenance is now in progress
  • Planned
    October 15, 2025 at 7:30 PM
    Planned
    October 15, 2025 at 7:30 PM

    Region: JKT

    Activity Details:
    We will be performing system upgrades to our database, cache system, and operating system as part of compliance improvements. This maintenance will enhance performance, efficiency, stability, and security.

    Activity Time:
    16th October, 1:00 AM – 2:30 AM IST

    Impact:
    During the maintenance window, you may experience:

    • Slight delays in virtual agent responses

    • Delayed user message delivery

    • Slower campaign execution

    • Partial analytics availability

    • Temporary voice calling connectivity issues

    All services will return to normal once the maintenance is complete.

EURO - Database Planned Activity
  • Completed
    October 14, 2025 at 2:10 AM
    Completed
    October 14, 2025 at 2:10 AM
    Maintenance is now in progress
  • In progress
    October 14, 2025 at 1:40 AM
    In progress
    October 14, 2025 at 1:40 AM
    Maintenance is now in progress
  • Planned
    October 14, 2025 at 1:40 AM
    Planned
    October 14, 2025 at 1:40 AM

    Region: EURO

    Activity Details: The database in the EURO region will undergo scheduled maintenance as part of routine upgrades aimed at enhancing reliability and security.

    Duration: 30 mins

    Start Time: 14th October 2025, 7:10 AM IST
    End Time: 14th October 2025, 7:40 AM IST

    Impact:

    • The bot will be inaccessible during the maintenance window.

    • Users will see a "Bot Under Maintenance" message on the web Bot during the activity.

    We recommend planning accordingly to minimise any disruptions.

MEA region - Database Planned Activity.
  • Completed
    October 14, 2025 at 1:30 AM
    Completed
    October 14, 2025 at 1:30 AM
    Maintenance is now in progress
  • In progress
    October 14, 2025 at 1:00 AM
    In progress
    October 14, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    October 14, 2025 at 1:00 AM
    Planned
    October 14, 2025 at 1:00 AM

    Region: MEA

    Activity Details: The database in the MEA region will undergo scheduled maintenance as part of routine upgrades aimed at enhancing reliability and security.

    Duration: 30 mins

    Start Time: 14th October 2025, 6:30 AM IST
    End Time: 14th October 2025, 7:00 AM IST

    Impact:

    • The bot will be inaccessible during the maintenance window.

    • Users will see a "Bot Under Maintenance" message on the web Bot during the activity.

    We recommend planning accordingly to minimise any disruptions.

Sep 2025

INDIA Region : Failure in Message Delivery
  • Resolved
    Resolved

    The issue that caused intermittent message delivery failures in the India region has been fully resolved. Bots are now operating normally, and our monitoring confirms that the platform is stable.

    Thank you for your patience while we worked to restore services.

  • Monitoring
    Monitoring

    We’re no longer observing the issue and are actively monitoring the situation.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently observing intermittent failures in message delivery for bot interactions in the India region. The issue is impacting some users sporadically, resulting in delayed or undelivered messages.

    Our engineering team is actively investigating the root cause to identify and remediate the issue.

    Further updates will be shared as the investigation progresses, within the next 30 mins.

Ongoing Service Disruption – Bot Widgets & Inbox in USA region
  • Resolved
    Resolved

    The issue impacting bots on web widgets and Inbox agents in the USA region has been fully resolved.
    All services are now functioning normally, and systems are stable.

    We regret the inconvenience caused and thank you for your patience while we worked to restore services.

  • Monitoring
    Monitoring

    A fix has been implemented for the issue affecting bots and Inbox in the USA region.
    We are closely monitoring the systems to ensure full stability and normal operations.

    Users may start seeing recovery, but intermittent issues could still occur during this monitoring period.

  • Identified
    Identified

    We have identified the root cause of the issue affecting bots and Inbox in the USA region.
    Our teams are currently implementing a fix to restore normal functionality.

    Impact remains the same:

    • Bots on web widgets are not loading/connecting.

    • Inbox agents are facing connectivity issues.

    • Impact is limited to the USA region.

    We will provide another update once the fix is rolled out and services begin stabilizing.

  • Investigating
    Investigating

    We are currently facing an issue with USA region bots. End-users in the USA region may be unable to interact with bots via web widgets. Inbox agents may also not be able to access or perform conversations as expected.

    Impact:

    • Bots on web widgets are not loading/connecting.

    • Inbox agents are facing connectivity issues.

    • Impact is limited to the USA region.

    Current Status:
    Our engineering teams are actively investigating and working to restore services at the earliest. This is being treated as a top priority.

    Next Update:
    We will share the next update within 30 minutes or sooner if significant progress is made.

Planned Database Maintenance Notice QTR and KSA region
  • Completed
    September 19, 2025 at 2:30 AM
    Completed
    September 19, 2025 at 2:30 AM
    Maintenance has completed successfully
  • In progress
    September 19, 2025 at 1:00 AM
    In progress
    September 19, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    September 19, 2025 at 1:00 AM
    Planned
    September 19, 2025 at 1:00 AM

    Region: QTR and KSA

    Activity Details: One of the database in regions QTR and KSA will undergo scheduled maintenance as part of routine upgrades to improve reliability and security.

    Activity Runtime: 1 hour 30 minutes

    Impact:

    • Virtual and human agent responses, as well as platform access, will be unavailable or experience disruptions for up to 30 minutes during the maintenance window.

    • Services will resume automatically once the activity is completed.

    Activity Start Time: 19th September 2025, 06:30 AM IST / 19th September 2025, 05:00 AM GST

USA Region Website Bot Intermittent Failures
  • Resolved
    Resolved

    The issue that led to message processing drops and intermittent bot failures in the USA region has been fully resolved. Bots are operating normally, and our monitoring confirms the platform is stable.

    Thank you for your patience while we worked to restore services.

  • Monitoring
    Monitoring

    A fix has been implemented for the issue causing message drops and intermittent bot failures in the USA region. Bots are now functioning normally, and we are closely monitoring system performance to ensure full stability.

    We will provide a final update once the issue is confirmed as resolved.

  • Identified
    Identified

    We are currently investigating an issue impacting the USA region where bots on websites are intermittently failing and message processing is experiencing drops.

    Our engineering team is actively working to identify the root cause. Updates will be shared within 30 minutes or as soon as more information is available.

USA Region Website Bot Outage
  • Resolved
    Resolved

    he earlier outage impacting the USA region has been fully resolved. Bots are now loading and working as expected.

    We have verified stability across the platform. Thank you for your patience while we worked to restore services.

  • Monitoring
    Monitoring

    A fix has been implemented for the earlier outage in the USA region, and bots are now starting to load and function again. We are currently monitoring the recovery closely to ensure stability.

    We will provide a final update once the issue is fully resolved.

  • Investigating
    Investigating


    We are currently experiencing a major outage impacting the USA region. Bots on websites a not loading or functioning for customers in this region. Our engineering team is actively investigating the root cause and working to restore services as quickly as possible.

    We will provide the next update in 30 minutes or as soon as we have more information.

    Thank you for your patience.

Sep 2025 to Nov 2025

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