Yellow.ai - Notice history

We are currently experiencing a service disruption affecting our Engagement service.

Impact:
Notifications are not being delivered as expected.

Our engineering team is actively investigating the issue and working to identify the root cause. We are prioritizing this and will share updates as soon as we have more information.

We are currently experiencing an outage limited to the USA region, which is impacting inbox and analytics modules.

Current Status: Our internal teams are actively working to mitigate and resolve the issue. We appreciate your patience and will share the next update as soon as possible.

We are currently experiencing an outage limited to the Jakarta region, which is intermittently impacting inbox module functionalities. This includes slowness, error popups, error page appearances and tags missing.

Current Status: Our internal teams are actively working to mitigate and resolve the issue. We appreciate your patience and will share the next update as soon as possible.

Impact:
We are currently experiencing a service disruption in the MEA region. Bots hosted in this region are impacted and may not function as expected. Users may experience bot unavailability, failed message processing, or no responses.

Additionally, the Engage and Inbox modules are also affected. Engage Notifications triggered from this region may fail or not be delivered, and Inbox functionalities such as ticket updates, message visibility, or agent interactions may experience disruptions.

Current Status:
Our engineering teams are actively investigating this with the highest priority and are working to restore all impacted services at the earliest. We will continue to provide timely updates as more information becomes available.

We sincerely appreciate your patience and understanding during this time. 

Impact: Agents may notice that tags removed from chat tickets reappear after refreshing the page or switching between chats.

Regions Impacted: India, Jakarta, Qatar and Saudi Arabia.

Current Status: Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible.

Impact:
Intent prediction is intermittently failing for users across the entire bot, resulting in errors such as “Failed to get prediction” or “Unknown error.” This may prevent the bot from correctly understanding user inputs and responding as expected.

Current Status:
Our internal teams are actively investigating this on priority to identify the root cause and restore normal bot functionality. We appreciate your patience and will share the next update as soon as more information becomes available.

Impact:
Live agent messages are intermittently not being delivered in real time, and in some cases require multiple send attempts or experience processing delays before reaching the end user.

Current Status:
Our internal teams have been engaged and are actively investigating the issue with high priority to identify the root cause and restore normal real-time message delivery. We appreciate your patience and will share the next update as soon as more information becomes available.

We are currently experiencing a delay in the delivery of WhatsApp notifications.

Impact:
Delivery of WhatsApp template notifications are delayed.

Current Status:
Our internal teams are actively investigating and working to resolve the issue. We appreciate your patience and will share the next update as soon as more information is available.