Yellow.ai - Inbox and Analytics Outage - USA Region – Incident details

Experiencing partial outage

Inbox and Analytics Outage - USA Region

Resolved
Major outage
Started 3 months agoLasted about 1 hour

Affected

Workflow/Agent Builder

Major outage from 2:54 PM to 3:10 PM, Operational from 3:10 PM to 3:52 PM

USA

Major outage from 2:54 PM to 3:10 PM, Operational from 3:10 PM to 3:52 PM

Live Agent/Inbox

Major outage from 2:54 PM to 3:10 PM, Operational from 3:10 PM to 3:52 PM

USA

Major outage from 2:54 PM to 3:10 PM, Operational from 3:10 PM to 3:52 PM

Analytics & Insights

Major outage from 2:54 PM to 3:10 PM, Operational from 3:10 PM to 3:52 PM

USA

Major outage from 2:54 PM to 3:10 PM, Operational from 3:10 PM to 3:52 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We are currently experiencing an outage limited to the USA region, which is impacting inbox and analytics modules.

    Current Status: Our internal teams are actively working to mitigate and resolve the issue. We appreciate your patience and will share the next update as soon as possible.