Yellow.ai - Notice history

The issue that caused intermittent message delivery failures in the India region has been fully resolved. Bots are now operating normally, and our monitoring confirms that the platform is stable.

Thank you for your patience while we worked to restore services.

We’re no longer observing the issue and are actively monitoring the situation.

The issue impacting bots on web widgets and Inbox agents in the USA region has been fully resolved.
All services are now functioning normally, and systems are stable.

We regret the inconvenience caused and thank you for your patience while we worked to restore services.

A fix has been implemented for the issue affecting bots and Inbox in the USA region.
We are closely monitoring the systems to ensure full stability and normal operations.

Users may start seeing recovery, but intermittent issues could still occur during this monitoring period.

We have identified the root cause of the issue affecting bots and Inbox in the USA region.
Our teams are currently implementing a fix to restore normal functionality.

Impact remains the same:

• Bots on web widgets are not loading/connecting.

• Inbox agents are facing connectivity issues.

• Impact is limited to the USA region.

We will provide another update once the fix is rolled out and services begin stabilizing.

The issue that led to message processing drops and intermittent bot failures in the USA region has been fully resolved. Bots are operating normally, and our monitoring confirms the platform is stable.

Thank you for your patience while we worked to restore services.

A fix has been implemented for the issue causing message drops and intermittent bot failures in the USA region. Bots are now functioning normally, and we are closely monitoring system performance to ensure full stability.

We will provide a final update once the issue is confirmed as resolved.

he earlier outage impacting the USA region has been fully resolved. Bots are now loading and working as expected.

We have verified stability across the platform. Thank you for your patience while we worked to restore services.

A fix has been implemented for the earlier outage in the USA region, and bots are now starting to load and function again. We are currently monitoring the recovery closely to ensure stability.

We will provide a final update once the issue is fully resolved.

Resolved – The issue with our email service provider has been resolved. All email-related functionality, including notifications, OTPs, bot responses, and live agent responses via email, has been restored and is operating normally.

Resolved – The platform access issue in the JKT region has been resolved. The incident was caused by a third-party network performance issue near Jakarta, which temporarily impacted platform accessibility and Live Agent availability. Bots/Virtual Agents remained operational throughout.

All services are now restored and we are monitoring for stability. Thank you for your patience.

Resolved – The API Gateway issue affecting the US region has been resolved. All API services are now operating normally. We will continue to monitor to ensure stability.

We have identified an issue with our API Gateway that is causing API failures in the US region. Our engineering team is working on a fix to restore normal operations. We will provide an update once the fix has been applied and verified.

The issue impacting our voice systems due to a failure in Microsoft’s Speech-to-Text (STT) service has now been fully resolved.

Microsoft identified a faulty update as the root cause and has successfully rolled back the changes. Since the rollback, STT services have stabilized, and we are no longer observing any related failures.

Our systems are functioning normally, and we will continue to monitor for any anomalies. Thank you for your patience and cooperation throughout this incident.

While Microsoft continues to investigate and work on a resolution for the underlying issue in their Speech-to-Text (STT) service, we have implemented a temporary workaround on our end to mitigate the impact.

Post-deployment, we have closely monitored the system and verified that STT is now functioning as expected, with transcription capturing correctly.

We will continue to monitor performance and stability

We are actively working with Microsoft to resolve the ongoing issue affecting our voice systems. The problem appears to stem from a failure in their Speech-to-Text (STT) service.

The issue has been escalated internally within Microsoft, and their product and engineering teams are now actively investigating. We are closely monitoring the situation and will continue to provide timely updates as we learn more.

Thank you for your continued patience.

Next Update In: 30 minutes

Update – We are continuing to investigate the ongoing issue affecting our voice systems. The issue appears to be related to the Speech-to-Text (STT) service provided by Microsoft, which is impacting certain voice-based functionalities.

Our engineering team is actively working with Microsoft to confirm the root cause and identify remediation steps. We will share further updates as soon as we receive more information.

We appreciate your patience and understanding.

Next Update In: 30 minutes