Yellow.ai - Notice history

We are conducting a scheduled maintenance activity in the R2-JKT region as part of our commitment to providing stable and reliable services.

Activity Highlights:

• Purpose: To set up additional clusters to enhance stability and availability.

• Activity Date: 20th July 2025

• Activity Hours: 1 AM JKT - 7 AM JKT

• Expected Impact: ⏳ A downtime of approximately 6hrs.

Action Required:

The new clusters will retain the same IPs, so no additional whitelisting is required. However, to ensure uninterrupted service during this activity, we kindly request you to verify that these existing IPs are still whitelisted:

• 34.101.150.207  

• 34.101.180.212  

• 34.101.150.245  

• 34.101.92.53  

• 34.101.84.145  

• 108.136.205.230  

• 108.137.122.1  

• 108.137.171.143  

What You Can Expect:

✔️ Temporary unavailability of services during the maintenance window.
✔️ Upgraded infrastructure designed to deliver faster, more reliable performance.

If you have any questions or need assistance, please don’t hesitate to reach out to our support team at support@yellow.ai.

Thank you for your understanding and trust in our services.

We will be performing a scheduled UI deployment for the Inbox module on Thursday, June 12th, 2025 at 12:00 AM IST. The activity is expected to last approximately 30 minutes, during which there may be a temporary downtime of up to 30 minutes.

Impact:
During this time, people may face a degraded experience while accessing the Inbox Module.

Workaround:
If access to these modules is critical during this time, users can temporarily switch to beta.yellow.ai. The beta environment uses production data and will remain fully functional during the migration. We appreciate your patience and understanding.

For any issues or concerns, please reach out to your support contact(support@yellow.ai) or drop us a message via the support chat(http://help.yellow.ai).

We will be performing a scheduled UI deployment on Tuesday, June 3rd, 2025 at 12:00 AM IST .

The activity is expected to last approximately 30 minutes, during which there may be a temporary downtime of up to 30 minutes.

Impact:
 During the maintenance window, the following modules may be unavailable:

• User 360

• Engage

• Extensions (Integrations)

• Settings (Channels)

Workaround:
 If access to these modules is critical during this time, users can temporarily switch to beta.yellow.ai. The beta environment uses production data and will remain fully functional during the migration.

We appreciate your patience and understanding.

For any issues or concerns, please reach out to your support contact(support@yellow.ai) or drop us a message via the support chat(http://help.yellow.ai).