Yellow.ai - Notice history

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Notice history

Feb 2025

No notices reported this month

Jan 2025

Incident Resolved: User360 Page and Ticket Slowness
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    We are pleased to inform you that the issue affecting the User360 page and ticket slowness in the JKT regions has been resolved.

    Incident Timeline:

    • Incident Start Time: January 20th, 2025, 2:30 PM IST

    • Resolution Time: January 20th, 2025, 3:00 PM IST

    Impact:

    • The User360 page is now fully accessible for customers in JKT regions.

    • Ticket slowness issues reported by agents have been resolved.

    We appreciate your understanding and patience while we worked to restore service. If you encounter any further issues, please contact our support team.

  • Investigating
    Investigating

    We identified an issue at 2:30 PM IST on January 20th, 2025, where the User360 page was not loading for users in the JKT regions. Additionally, agents reported slowness while working on tickets during this time.

    Customer Impact:

    • User360 Page: Unavailable for customers in JKT regions.

    • Ticketing System: Slowness observed by agents.

    Our engineering team immediately began investigating the issue and worked to restore normal functionality.

    Current Status:
    The issue has been resolved, and all services are operational as of 3:00 PM IST.

    We sincerely apologize for the inconvenience caused and thank you for your patience during this time.

Outage: Chat Widget Not Loading
  • Resolved
    Resolved

    We are pleased to inform you that the issue affecting the chat widgets has been resolved.
    Resolve Time: January 15th, 2025 at 7:20 PM GMT+5:30

  • Identified
    Identified

    We are currently experiencing a critical issue where chat widgets are not loading across all production environments. The issue was first observed at approximately 5:40 PM GMT+5:30 on January 15th, 2025.

    Severity: Critical

    Current Status:
    Our engineering teams are actively investigating the root cause and working towards a resolution. Updates will be provided as we make progress.

IND Region Planned Maintenance Activity
  • Completed
    January 06, 2025 at 5:30 PM
    Completed
    January 06, 2025 at 5:30 PM
    Maintenance has completed successfully
  • In progress
    January 06, 2025 at 4:30 PM
    In progress
    January 06, 2025 at 4:30 PM
    Maintenance is now in progress
  • Planned
    January 06, 2025 at 4:30 PM
    Planned
    January 06, 2025 at 4:30 PM

    Dear Customer,

    We would like to inform you about a scheduled maintenance activity in the IND region. This activity involves updating and reindexing our search engine database to enhance system performance and reliability.

    Activity Reason: Enhanced system performance and reliability post-maintenance

    Impact: Minimal/No Downtime expected

    • Most of our services will remain operational during this window.

    • Email Tickets: Agents may experience a slight delay in viewing real-time status updates and changes for email tickets. The impact is expected to last for approximately 15–30 minutes within the activity window.

    Region: IND

    Activity Time: 10:00 PM - 11:00 PM IST

    Activity Date: Jan 6th, 2025.

    We anticipate minimal or no disruption to your services during this time. However, if you experience any issues or have concerns, please contact our support team at support@yellow.ai.

    Thank you for your understanding and continued trust in our services.

Dec 2024

Service Disruption in IND Region
  • Monitoring
    Monitoring

    The infrastructure issue in the IND region that was impacting Email Ticketing, Knowledgebase, and Data & Analytics modules has been resolved. All affected services are now fully operational.

    We sincerely apologize for any inconvenience caused and thank you for your patience while we worked to address this issue. If you continue to experience any problems, please reach out to our support team.

  • Resolved
    Resolved
    This incident has been resolved.

Dec 2024 to Feb 2025

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