Yellow.ai - Intermittent Inbox Issues in Jakarta Region – Incident details

All systems operational

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Intermittent Inbox Issues in Jakarta Region

Resolved1 hour 18 minutes

Affected

Live Agent/Inbox

Degraded performance from 8:46 AM to 9:25 AM, Operational from 9:25 AM to 10:05 AM

JKT

Degraded performance from 8:46 AM to 9:25 AM, Operational from 9:25 AM to 10:05 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We are currently experiencing an outage limited to the Jakarta region, which is intermittently impacting inbox module functionalities. This includes slowness, error popups, error page appearances and tags missing.

    Current Status: Our internal teams are actively working to mitigate and resolve the issue. We appreciate your patience and will share the next update as soon as possible.