Yellow.ai - USA-Bot Execution Service Latency Issue – Incident details

Experiencing partial outage

USA-Bot Execution Service Latency Issue

Resolved
Operational
Started 9 months agoLasted less than a minute

Affected

Workflow/Agent Builder

Operational from 5:38 PM to 5:38 PM

USA

Operational from 5:38 PM to 5:38 PM

Message Delivery

Operational from 5:38 PM to 5:38 PM

USA

Operational from 5:38 PM to 5:38 PM

Bot Executor

Operational from 5:38 PM to 5:38 PM

USA

Operational from 5:38 PM to 5:38 PM

Updates
  • Resolved
    UTC
    Resolved

    We have resolved an incident that caused high latency and delayed automated responses in our Bot Execution Service.

    Impact: Between 12:25 UTC and 14:02 UTC, users may have experienced slower-than-usual bot replies.

    Resolution: System performance has been restored after implementing corrective actions and optimizing service resources. The service has been fully restored and is now operating normally.