Yellow.ai - Email Services Outage – Incident details

Email Services Outage

Resolved
Major outage
Started 1 day agoLasted about 4 hours
Updates
  • Resolved
    Resolved

    Resolved – The issue with our email service provider has been resolved. All email-related functionality, including notifications, OTPs, bot responses, and live agent responses via email, has been restored and is operating normally.

  • Identified
    Identified

    Investigating – We are currently experiencing an outage with our email service provider impacting all email-related functionality. As a result, all emails, including notifications, OTPs, bot responses, and live agent responses via email are not getting delivered.

    Our team is actively working with the provider to resolve this issue. Updates will be shared as soon as more information is available.