Yellow.ai - USA Region Voice System Outage – Incident details

The issue impacting our voice systems due to a failure in Microsoft’s Speech-to-Text (STT) service has now been fully resolved.

Microsoft identified a faulty update as the root cause and has successfully rolled back the changes. Since the rollback, STT services have stabilized, and we are no longer observing any related failures.

Our systems are functioning normally, and we will continue to monitor for any anomalies. Thank you for your patience and cooperation throughout this incident.

While Microsoft continues to investigate and work on a resolution for the underlying issue in their Speech-to-Text (STT) service, we have implemented a temporary workaround on our end to mitigate the impact.

Post-deployment, we have closely monitored the system and verified that STT is now functioning as expected, with transcription capturing correctly.

We will continue to monitor performance and stability

We are actively working with Microsoft to resolve the ongoing issue affecting our voice systems. The problem appears to stem from a failure in their Speech-to-Text (STT) service.

The issue has been escalated internally within Microsoft, and their product and engineering teams are now actively investigating. We are closely monitoring the situation and will continue to provide timely updates as we learn more.

Thank you for your continued patience.

Next Update In: 30 minutes

Update – We are continuing to investigate the ongoing issue affecting our voice systems. The issue appears to be related to the Speech-to-Text (STT) service provided by Microsoft, which is impacting certain voice-based functionalities.

Our engineering team is actively working with Microsoft to confirm the root cause and identify remediation steps. We will share further updates as soon as we receive more information.

We appreciate your patience and understanding.

Next Update In: 30 minutes