Yellow.ai - Outage: Chat Widget Not Loading – Incident details

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Outage: Chat Widget Not Loading

Resolved

Affected

  • ResolvedUTC

    We are pleased to inform you that the issue affecting the chat widgets has been resolved.
    Resolve Time: January 15th, 2025 at 7:20 PM GMT+5:30

  • IdentifiedUTC

    We are currently experiencing a critical issue where chat widgets are not loading across all production environments. The issue was first observed at approximately 5:40 PM GMT+5:30 on January 15th, 2025.

    Severity: Critical

    Current Status:
    Our engineering teams are actively investigating the root cause and working towards a resolution. Updates will be provided as we make progress.