Yellow.ai - Notice history

Experiencing partial outage

 
IND
JKT
MEA
SING
EURO
USA
QTR
User Authentication
Workflow/Agent Builder
Live Agent/Inbox
AI & NLP
Engagement
Knowledge Base
Analytics & Insights
Analyze
Message Delivery
User360
Bot Executor
Integrations
Voice
Web Widget
WhatsApp

Notice history

May 2026

NLP Service Degradation in JKT Region
  • Resolved
    Resolved

    NLP Service Degradation in JKT Region

    The issue impacting NLP services in the JKT region has been resolved.

    Our teams identified the root cause and implemented mitigation steps to restore normal functionality. Bots in the affected region should now be responding as expected.

    We will continue to monitor the services closely to ensure platform stability.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Incident: NLP Service Degradation in JKT Region

    We are currently experiencing an issue impacting NLP services in the JKT region.

    Impact:
    Bots relying on NLP processing may not respond correctly or could experience delayed responses. This may impact both Virtual Agent interactions and related automation workflows.

    Current Status:
    Our engineering teams are actively investigating the issue and working to restore normal service as quickly as possible.

    We are currently investigating this incident.

  • Investigating
    Investigating

    Incident: NLP Service Degradation in JKT Region

    We are currently experiencing an issue impacting NLP services in the JKT region.

    Impact:
    Bots relying on NLP processing may not respond correctly or could experience delayed responses. This may impact both Virtual Agent interactions and related automation workflows.

    Current Status:
    Our engineering teams are actively investigating the issue and working to restore normal service as quickly as possible.

    We are currently investigating this incident.

Apr 2026

Engagement Service Disruption Impacting Notification Delivery
  • Resolved
    Resolved

  • Monitoring
    Monitoring

    A fix has been implemented, and notification delivery is being gradually restored. We are closely monitoring the system to ensure stability.

  • Identified
    Identified

    We are currently experiencing a service disruption affecting our Engagement service.

    Impact:
    Notifications are not being delivered as expected.

    Update
    The root cause of the issue has been identified. Our team is working on implementing a fix to restore notification delivery at the earliest.

  • Investigating
    Investigating

    We are currently experiencing a service disruption affecting our Engagement service.

    Impact:
    Notifications are not being delivered as expected.

    Our engineering team is actively investigating the issue and working to identify the root cause. We are prioritizing this and will share updates as soon as we have more information.

Inbox and Analytics Outage - USA Region
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We are currently experiencing an outage limited to the USA region, which is impacting inbox and analytics modules.

    Current Status: Our internal teams are actively working to mitigate and resolve the issue. We appreciate your patience and will share the next update as soon as possible.

Microsoft STT Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are currently seeing a drop in call failures. Microsoft is currently working on a stable resolution.

  • Investigating
    Investigating

Mar 2026

Intermittent Inbox Issues in Jakarta Region
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We are currently experiencing an outage limited to the Jakarta region, which is intermittently impacting inbox module functionalities. This includes slowness, error popups, error page appearances and tags missing.

    Current Status: Our internal teams are actively working to mitigate and resolve the issue. We appreciate your patience and will share the next update as soon as possible.

Complete Service Outage – MEA Region
  • Update
    Update

    Update:
    We are currently experiencing a complete service disruption affecting the Engage and Inbox modules.

    • Engage services are fully impacted.

    • Inbox Chat functionality is unavailable.

    • Live chat assignment is not functioning.

    Our engineering teams are actively investigating the issue with the highest priority and working towards restoring the services at the earliest.

    Current Status:
    The issue remains under active investigation. Root cause analysis is in progress, and restoration efforts are ongoing. We are closely monitoring the system to ensure stability once services are restored.

    We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as soon as we have more information.

  • Identified
    Identified

    Update:
    Engage services are now operating normally. Inbox Chat functionality has also been restored and is back to normal.

    However, we are currently observing an issue where live chats are not being automatically assigned to available agents. Our team is actively investigating this to ensure normal assignment flow is resumed at the earliest.

    Our teams are continuing to work on restoring the remaining impacted services, including Workflow, Email Ticketing (Inbox), and Analyze.

    Current Status:
    Our engineering teams are actively investigating this with the highest priority and are working to fully restore all remaining services at the earliest. We will continue to provide timely updates as more information becomes available.

    We sincerely appreciate your patience and understanding during this time.

  • Investigating
    Investigating

    Impact:
    We are currently experiencing a service disruption in the MEA region. Bots hosted in this region are impacted and may not function as expected. Users may experience bot unavailability, failed message processing, or no responses.

    Additionally, the Engage and Inbox modules are also affected. Engage Notifications triggered from this region may fail or not be delivered, and Inbox functionalities such as ticket updates, message visibility, or agent interactions may experience disruptions.

    Current Status:
    Our engineering teams are actively investigating this with the highest priority and are working to restore all impacted services at the earliest. We will continue to provide timely updates as more information becomes available.

    We sincerely appreciate your patience and understanding during this time. 

Mar 2026 to May 2026

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