Yellow.ai - Notice history

All systems operational

 
IND
MEA
JKT
SING
USA
EURO
QTR
User Authentication
Workflow/Agent Builder
Live Agent/Inbox
AI & NLP
Engagement
Knowledge Base
Analytics & Insights
Analyze
Message Delivery
User360
Bot Executor
Integrations
Voice
Web Widget
WhatsApp

Notice history

Sep 2025

No notices reported this month

Aug 2025

Email Services Outage
  • Resolved
    Resolved

    Resolved – The issue with our email service provider has been resolved. All email-related functionality, including notifications, OTPs, bot responses, and live agent responses via email, has been restored and is operating normally.

  • Identified
    Identified

    Investigating – We are currently experiencing an outage with our email service provider impacting all email-related functionality. As a result, all emails, including notifications, OTPs, bot responses, and live agent responses via email are not getting delivered.

    Our team is actively working with the provider to resolve this issue. Updates will be shared as soon as more information is available.

Platform Access Issue – JKT Region (Bots Operational)
  • Resolved
    Resolved

    Resolved – The platform access issue in the JKT region has been resolved. The incident was caused by a third-party network performance issue near Jakarta, which temporarily impacted platform accessibility and Live Agent availability. Bots/Virtual Agents remained operational throughout.

    All services are now restored and we are monitoring for stability. Thank you for your patience.

  • Investigating
    Investigating

    Investigating – We are currently observing access issues with the Platform in the JKT region. Bots and Virtual Agents remain operational, however, Live Agent functionality is unavailable due to platform inaccessibility. Our engineering team is actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be shared as we learn more.

Service Disruption: API Requests – US Region
  • Resolved
    Resolved

    Resolved – The API Gateway issue affecting the US region has been resolved. All API services are now operating normally. We will continue to monitor to ensure stability.

  • Monitoring
    Monitoring
    The fix for the API Gateway issue in the **US region** is live. We are monitoring for stability.
  • Identified
    Identified

    We have identified an issue with our API Gateway that is causing API failures in the US region. Our engineering team is working on a fix to restore normal operations. We will provide an update once the fix has been applied and verified.

  • Investigating
    Investigating

    We are currently observing increased API failures for requests originating from external networks in the US region. Our engineering team is actively investigating the issue and working to restore normal operations as quickly as possible. We will provide further updates as we learn more.urrently investigating this incident.

Jul 2025

Scheduled Maintenance Notification – R2-JKT Region
  • Completed
    July 20, 2025 at 12:00 AM
    Completed
    July 20, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    July 19, 2025 at 6:00 PM
    In progress
    July 19, 2025 at 6:00 PM
    Maintenance is now in progress
  • Planned
    July 19, 2025 at 6:00 PM
    Planned
    July 19, 2025 at 6:00 PM

    We are conducting a scheduled maintenance activity in the R2-JKT region as part of our commitment to providing stable and reliable services.

    Activity Highlights:

    • Purpose: To set up additional clusters to enhance stability and availability.

    • Activity Date: 20th July 2025

    • Activity Hours: 1 AM JKT - 7 AM JKT

    • Expected Impact: ⏳ A downtime of approximately 6hrs.

    Action Required:

    The new clusters will retain the same IPs, so no additional whitelisting is required. However, to ensure uninterrupted service during this activity, we kindly request you to verify that these existing IPs are still whitelisted:

    • 34.101.150.207  

    • 34.101.180.212  

    • 34.101.150.245  

    • 34.101.92.53  

    • 34.101.84.145  

    • 108.136.205.230  

    • 108.137.122.1  

    • 108.137.171.143  


    What You Can Expect:

    ✔️ Temporary unavailability of services during the maintenance window.
    ✔️ Upgraded infrastructure designed to deliver faster, more reliable performance.

    If you have any questions or need assistance, please don’t hesitate to reach out to our support team at support@yellow.ai.

    Thank you for your understanding and trust in our services.

USA Region Voice System Outage
  • Resolved
    Resolved

    The issue impacting our voice systems due to a failure in Microsoft’s Speech-to-Text (STT) service has now been fully resolved.

    Microsoft identified a faulty update as the root cause and has successfully rolled back the changes. Since the rollback, STT services have stabilized, and we are no longer observing any related failures.

    Our systems are functioning normally, and we will continue to monitor for any anomalies. Thank you for your patience and cooperation throughout this incident.

  • Monitoring
    Monitoring

    While Microsoft continues to investigate and work on a resolution for the underlying issue in their Speech-to-Text (STT) service, we have implemented a temporary workaround on our end to mitigate the impact.

    Post-deployment, we have closely monitored the system and verified that STT is now functioning as expected, with transcription capturing correctly.

    We will continue to monitor performance and stability

  • Update
    Update

    We are actively working with Microsoft to resolve the ongoing issue affecting our voice systems. The problem appears to stem from a failure in their Speech-to-Text (STT) service.

    The issue has been escalated internally within Microsoft, and their product and engineering teams are now actively investigating. We are closely monitoring the situation and will continue to provide timely updates as we learn more.

    Thank you for your continued patience.

    Next Update In: 30 minutes

  • Identified
    Identified

    Update – We are continuing to investigate the ongoing issue affecting our voice systems. The issue appears to be related to the Speech-to-Text (STT) service provided by Microsoft, which is impacting certain voice-based functionalities.

    Our engineering team is actively working with Microsoft to confirm the root cause and identify remediation steps. We will share further updates as soon as we receive more information.

    We appreciate your patience and understanding.

    Next Update In: 30 minutes

  • Investigating
    Investigating

    We are currently experiencing an outage impacting our voice systems. Users may face issues with audio transcription or call processing features that rely on Speech-to-Text (STT) capabilities.Our preliminary investigation indicates that this may be due to a failure in the STT services provided by our upstream provider, Microsoft. We are actively working with them to confirm the root cause and expedite a resolution.

    We will provide further updates as soon as we have more information.

    Thank you for your patience.

Jul 2025 to Sep 2025

Next