Yellow.ai - Notice history

Experiencing partial outage

 
IND
JKT
MEA
SING
EURO
USA
QTR
User Authentication
Workflow/Agent Builder
Live Agent/Inbox
AI & NLP
Engagement
Knowledge Base
Analytics & Insights
Analyze
Message Delivery
User360
Bot Executor
Integrations
Voice
Web Widget
WhatsApp

Notice history

Jul 2026

No notices reported this month

Jun 2026

Meta Services Outage – All Regions
  • Resolved
    UTC
    Resolved

    Meta has confirmed that the services have now been fully restored. Bots in all regions should now be functioning as expected.

    We will continue to monitor the services closely to ensure platform stability. We apologize for any inconvenience this may have caused.

  • Identified
    UTC
    Identified

    Meta has identified high levels of disruption impacting the WhatsApp Cloud API.

    Their engineering teams are actively investigating the issue. They have indicated that they will provide another update within 1 hour or sooner if additional information becomes available.

    To track live updates directly from Meta, please refer to their status page: Meta Status Page

  • Investigating
    UTC
    Investigating

    All channels related to Meta — including WhatsApp, Instagram, and Facebook Messenger — are experiencing disruption.

    Our internal teams are coordinating with the concerned team to resolve the issue at the earliest. We appreciate your patience and will share the next update as soon as possible.

May 2026

NLP Service Degradation in JKT Region
  • Resolved
    UTC
    Resolved

    NLP Service Degradation in JKT Region

    The issue impacting NLP services in the JKT region has been resolved.

    Our teams identified the root cause and implemented mitigation steps to restore normal functionality. Bots in the affected region should now be responding as expected.

    We will continue to monitor the services closely to ensure platform stability.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    Incident: NLP Service Degradation in JKT Region

    We are currently experiencing an issue impacting NLP services in the JKT region.

    Impact:
    Bots relying on NLP processing may not respond correctly or could experience delayed responses. This may impact both Virtual Agent interactions and related automation workflows.

    Current Status:
    Our engineering teams are actively investigating the issue and working to restore normal service as quickly as possible.

    We are currently investigating this incident.

  • Investigating
    UTC
    Investigating

    Incident: NLP Service Degradation in JKT Region

    We are currently experiencing an issue impacting NLP services in the JKT region.

    Impact:
    Bots relying on NLP processing may not respond correctly or could experience delayed responses. This may impact both Virtual Agent interactions and related automation workflows.

    Current Status:
    Our engineering teams are actively investigating the issue and working to restore normal service as quickly as possible.

    We are currently investigating this incident.

May 2026 to Jul 2026

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