Yellow.ai - Notice history

All systems operational

 
IND
MEA
JKT
SING
USA
EURO
QTR
User Authentication
Workflow/Agent Builder
Live Agent/Inbox
AI & NLP
Engagement
Knowledge Base
Analytics & Insights
Analyze
Message Delivery
User360
Bot Executor
Integrations
Voice
Web Widget
WhatsApp

Notice history

Jun 2025

All Regions: UI Deployment
Scheduled for June 02, 2025 at 6:30 PM – 7:00 PM 30 minutes
  • Planned
    June 02, 2025 at 6:30 PM
    Planned
    June 02, 2025 at 6:30 PM

    We will be performing a scheduled UI deployment on Tuesday, June 3rd, 2025 at 12:00 AM IST .

    The activity is expected to last approximately 30 minutes, during which there may be a temporary downtime of up to 30 minutes.

    Impact:
     During the maintenance window, the following modules may be unavailable:

    • User 360

    • Engage

    • Extensions (Integrations)

    • Settings (Channels)

    Workaround:
     If access to these modules is critical during this time, users can temporarily switch to beta.yellow.ai. The beta environment uses production data and will remain fully functional during the migration.

    We appreciate your patience and understanding.

    For any issues or concerns, please reach out to your support contact(support@yellow.ai) or drop us a message via the support chat(http://help.yellow.ai).

May 2025

No notices reported this month

Apr 2025

IND - Data Explorer Upgrade Maintenance
  • Completed
    April 07, 2025 at 11:00 PM
    Completed
    April 07, 2025 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    April 07, 2025 at 9:00 PM
    In progress
    April 07, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    April 07, 2025 at 9:00 PM
    Planned
    April 07, 2025 at 9:00 PM
    We are planning for a scheduled maintenance during that time.
USA - Data Explorer Upgarde Maintenance
  • Completed
    April 07, 2025 at 4:08 AM
    Completed
    April 07, 2025 at 4:08 AM
    Maintenance has completed successfully.
  • In progress
    April 07, 2025 at 3:39 AM
    In progress
    April 07, 2025 at 3:39 AM
    Maintenance is now in progress.
  • Planned
    April 07, 2025 at 3:00 AM
    Planned
    April 07, 2025 at 3:00 AM

    Region: USA

    Activity Details: The current Data Explorer in the USA region will undergo an upgrade. This upgrade will enhance resilience, query performance, segment management, and support for Avro data, among other improvements.

    Activity Runtime: 2 hours

    Impact:

    • Data Explorer will be unavailable during this period.

    • Data exports will not work during the upgrade window activity.

    Start Time: 04th April 2025, 08:30 IST

JKT - Data Explorer Upgarde Maintenance
  • Planned
    April 06, 2025 at 9:00 PM
    Planned
    April 06, 2025 at 9:00 PM

    Region: Jakarta(JKT)

    Activity Details: The current Data Explorer in the Jakarta(JKT) region will undergo an upgrade. This upgrade will enhance resilience, query performance, segment management, and support for Avro data, among other improvements.

    Activity Runtime: 2 hours

    Impact:

    • Data Explorer will be unavailable during this period.

    • Data exports will not work during the upgrade window activity.

    Start Time: 03rd April 2025, 02:30 IST

EURO - Data Explorer Upgarde Maintenance
  • Completed
    April 02, 2025 at 3:00 AM
    Completed
    April 02, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    April 02, 2025 at 1:00 AM
    In progress
    April 02, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    April 02, 2025 at 1:00 AM
    Planned
    April 02, 2025 at 1:00 AM

    Region: Europe (EURO)

    Activity Details: The current Data Explorer in the Europe (EURO) regions will undergo an upgrade. This upgrade will enhance resilience, query performance, segment management, and support for Avro data, among other improvements.

    Activity Runtime: 2 hours

    Impact:

    • Data Explorer will be unavailable during this period.

    • Data exports will not work during the upgrade window.

    Activity Start Time: 02nd April 2025, 06:30 IST

MEA - Data Explorer Upgarde Maintenance
  • Completed
    April 02, 2025 at 3:00 AM
    Completed
    April 02, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    April 02, 2025 at 1:00 AM
    In progress
    April 02, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    April 02, 2025 at 1:00 AM
    Planned
    April 02, 2025 at 1:00 AM

    Region: Middle East and Africa (MEA)

    Activity Details: The current Data Explorer in the Middle East and Africa (MEA) regions will undergo an upgrade. This upgrade will enhance resilience, query performance, segment management, and support for Avro data, among other improvements.

    Activity Runtime: 2 hours

    Impact:

    • Data Explorer will be unavailable during this period.

    • Data exports will not work during the upgrade window.

    Activity Start Time: 02nd April 2025, 06:30 IST

Apr 2025 to Jun 2025

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