Yellow.ai - NLP Service Degradation in JKT Region – Incident details

Experiencing partial outage

NLP Service Degradation in JKT Region

Resolved
Major outage
Started 2 months agoLasted about 3 hours

Affected

AI & NLP

Major outage from 1:45 PM to 4:19 PM, Operational from 4:19 PM to 4:20 PM

JKT

Major outage from 1:45 PM to 4:19 PM, Operational from 4:19 PM to 4:20 PM

Updates
  • Resolved
    UTC
    Resolved

    NLP Service Degradation in JKT Region

    The issue impacting NLP services in the JKT region has been resolved.

    Our teams identified the root cause and implemented mitigation steps to restore normal functionality. Bots in the affected region should now be responding as expected.

    We will continue to monitor the services closely to ensure platform stability.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    Incident: NLP Service Degradation in JKT Region

    We are currently experiencing an issue impacting NLP services in the JKT region.

    Impact:
    Bots relying on NLP processing may not respond correctly or could experience delayed responses. This may impact both Virtual Agent interactions and related automation workflows.

    Current Status:
    Our engineering teams are actively investigating the issue and working to restore normal service as quickly as possible.

    We are currently investigating this incident.

  • Investigating
    UTC
    Investigating

    Incident: NLP Service Degradation in JKT Region

    We are currently experiencing an issue impacting NLP services in the JKT region.

    Impact:
    Bots relying on NLP processing may not respond correctly or could experience delayed responses. This may impact both Virtual Agent interactions and related automation workflows.

    Current Status:
    Our engineering teams are actively investigating the issue and working to restore normal service as quickly as possible.

    We are currently investigating this incident.