Tags removed reappear after refresh or switching between chats - Incident details - Yellow.ai - Status

Tags removed reappear after refresh or switching between chats

Resolved

Degraded performance

Started 5 months agoFebruary 24, 2026Lasted about 1 hour4:325:44 PMUTC

Affected

Live Agent/Inbox

IND

JKT

QTR

Updates

Resolved
February 24, 2026 at 5:44 PMUTC
Resolved
February 24, 2026 at 5:44 PMUTC
The issue has been resolved.
Our teams have confirmed platform stability and will continue monitoring to ensure consistent performance.
Thank you for your patience and understanding.
Monitoring
February 24, 2026 at 5:18 PMUTC
Monitoring
February 24, 2026 at 5:18 PMUTC
We have implemented a fix and confirmed that the issue has been resolved.
We are continuing to monitor to ensure full stability.
Identified
February 24, 2026 at 4:32 PMUTC
Identified
February 24, 2026 at 4:32 PMUTC
Impact: Agents may notice that tags removed from chat tickets reappear after refreshing the page or switching between chats.

Regions Impacted: India, Jakarta, Qatar and Saudi Arabia.

Current Status: Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible.