Yellow.ai - R5-EURO region Planned Maintenace Activity – Maintenance details

Experiencing partial outage

R5-EURO region Planned Maintenace Activity

Completed
Scheduled for August 23, 2023 at 2:30 AM – 3:00 AMUTC

Affects

Live Agent/Inbox

Under maintenance from 2:30 AM to 3:00 AM

EURO

Under maintenance from 2:30 AM to 3:00 AM

Engagement

Under maintenance from 2:30 AM to 3:00 AM

EURO

Under maintenance from 2:30 AM to 3:00 AM

User360

Under maintenance from 2:30 AM to 3:00 AM

EURO

Under maintenance from 2:30 AM to 3:00 AM

Updates
  • Completed
    August 23, 2023 at 3:00 AMUTC
    Completed
    August 23, 2023 at 3:00 AMUTC

    Maintenance has completed successfully

  • In progress
    August 23, 2023 at 2:30 AMUTC
    In progress
    August 23, 2023 at 2:30 AMUTC

    Maintenance is now in progress

  • Planned
    August 23, 2023 at 2:30 AMUTC
    Planned
    August 23, 2023 at 2:30 AMUTC

    Please be informed that we will carry out platform maintenance tasks as part of our ongoing efforts to improve customer service and product quality.

    Activity: Upgrade and Maintenance of XMPP clusters

    Reason:

    • Hardening VMs with security and hardening guidelines.
    • XMPP version upgrade
    • Adding new certs on *.xmmp.yellow.ai

    When: 23rd Aug 2023, 8:00 AM IST

    Activity Duration: 30 mins

    Expected Downtime: 5 min

    Impact:During the maintenance window, bots and platforms will be unavailable.