Yellow.ai - Notice history

All systems operational

 
IND
JKT
MEA
SING
EURO
USA
QTR
User Authentication
Workflow/Agent Builder
Live Agent/Inbox
AI & NLP
Engagement
Knowledge Base
Analytics & Insights
Analyze
Message Delivery
User360
Bot Executor
Integrations
Voice
Web Widget
WhatsApp

Notice history

Oct 2025

No notices reported this month

Sep 2025

INDIA Region : Failure in Message Delivery
  • Resolved
    Resolved

    The issue that caused intermittent message delivery failures in the India region has been fully resolved. Bots are now operating normally, and our monitoring confirms that the platform is stable.

    Thank you for your patience while we worked to restore services.

  • Monitoring
    Monitoring

    We’re no longer observing the issue and are actively monitoring the situation.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently observing intermittent failures in message delivery for bot interactions in the India region. The issue is impacting some users sporadically, resulting in delayed or undelivered messages.

    Our engineering team is actively investigating the root cause to identify and remediate the issue.

    Further updates will be shared as the investigation progresses, within the next 30 mins.

Ongoing Service Disruption – Bot Widgets & Inbox in USA region
  • Resolved
    Resolved

    The issue impacting bots on web widgets and Inbox agents in the USA region has been fully resolved.
    All services are now functioning normally, and systems are stable.

    We regret the inconvenience caused and thank you for your patience while we worked to restore services.

  • Monitoring
    Monitoring

    A fix has been implemented for the issue affecting bots and Inbox in the USA region.
    We are closely monitoring the systems to ensure full stability and normal operations.

    Users may start seeing recovery, but intermittent issues could still occur during this monitoring period.

  • Identified
    Identified

    We have identified the root cause of the issue affecting bots and Inbox in the USA region.
    Our teams are currently implementing a fix to restore normal functionality.

    Impact remains the same:

    • Bots on web widgets are not loading/connecting.

    • Inbox agents are facing connectivity issues.

    • Impact is limited to the USA region.

    We will provide another update once the fix is rolled out and services begin stabilizing.

  • Investigating
    Investigating

    We are currently facing an issue with USA region bots. End-users in the USA region may be unable to interact with bots via web widgets. Inbox agents may also not be able to access or perform conversations as expected.

    Impact:

    • Bots on web widgets are not loading/connecting.

    • Inbox agents are facing connectivity issues.

    • Impact is limited to the USA region.

    Current Status:
    Our engineering teams are actively investigating and working to restore services at the earliest. This is being treated as a top priority.

    Next Update:
    We will share the next update within 30 minutes or sooner if significant progress is made.

Planned Database Maintenance Notice QTR and KSA region
  • Completed
    September 19, 2025 at 2:30 AM
    Completed
    September 19, 2025 at 2:30 AM
    Maintenance has completed successfully
  • In progress
    September 19, 2025 at 1:00 AM
    In progress
    September 19, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    September 19, 2025 at 1:00 AM
    Planned
    September 19, 2025 at 1:00 AM

    Region: QTR and KSA

    Activity Details: One of the database in regions QTR and KSA will undergo scheduled maintenance as part of routine upgrades to improve reliability and security.

    Activity Runtime: 1 hour 30 minutes

    Impact:

    • Virtual and human agent responses, as well as platform access, will be unavailable or experience disruptions for up to 30 minutes during the maintenance window.

    • Services will resume automatically once the activity is completed.

    Activity Start Time: 19th September 2025, 06:30 AM IST / 19th September 2025, 05:00 AM GST

USA Region Website Bot Intermittent Failures
  • Resolved
    Resolved

    The issue that led to message processing drops and intermittent bot failures in the USA region has been fully resolved. Bots are operating normally, and our monitoring confirms the platform is stable.

    Thank you for your patience while we worked to restore services.

  • Monitoring
    Monitoring

    A fix has been implemented for the issue causing message drops and intermittent bot failures in the USA region. Bots are now functioning normally, and we are closely monitoring system performance to ensure full stability.

    We will provide a final update once the issue is confirmed as resolved.

  • Identified
    Identified

    We are currently investigating an issue impacting the USA region where bots on websites are intermittently failing and message processing is experiencing drops.

    Our engineering team is actively working to identify the root cause. Updates will be shared within 30 minutes or as soon as more information is available.

USA Region Website Bot Outage
  • Resolved
    Resolved

    he earlier outage impacting the USA region has been fully resolved. Bots are now loading and working as expected.

    We have verified stability across the platform. Thank you for your patience while we worked to restore services.

  • Monitoring
    Monitoring

    A fix has been implemented for the earlier outage in the USA region, and bots are now starting to load and function again. We are currently monitoring the recovery closely to ensure stability.

    We will provide a final update once the issue is fully resolved.

  • Investigating
    Investigating


    We are currently experiencing a major outage impacting the USA region. Bots on websites a not loading or functioning for customers in this region. Our engineering team is actively investigating the root cause and working to restore services as quickly as possible.

    We will provide the next update in 30 minutes or as soon as we have more information.

    Thank you for your patience.

Aug 2025

Email Services Outage
  • Resolved
    Resolved

    Resolved – The issue with our email service provider has been resolved. All email-related functionality, including notifications, OTPs, bot responses, and live agent responses via email, has been restored and is operating normally.

  • Identified
    Identified

    Investigating – We are currently experiencing an outage with our email service provider impacting all email-related functionality. As a result, all emails, including notifications, OTPs, bot responses, and live agent responses via email are not getting delivered.

    Our team is actively working with the provider to resolve this issue. Updates will be shared as soon as more information is available.

Platform Access Issue – JKT Region (Bots Operational)
  • Resolved
    Resolved

    Resolved – The platform access issue in the JKT region has been resolved. The incident was caused by a third-party network performance issue near Jakarta, which temporarily impacted platform accessibility and Live Agent availability. Bots/Virtual Agents remained operational throughout.

    All services are now restored and we are monitoring for stability. Thank you for your patience.

  • Investigating
    Investigating

    Investigating – We are currently observing access issues with the Platform in the JKT region. Bots and Virtual Agents remain operational, however, Live Agent functionality is unavailable due to platform inaccessibility. Our engineering team is actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be shared as we learn more.

Service Disruption: API Requests – US Region
  • Resolved
    Resolved

    Resolved – The API Gateway issue affecting the US region has been resolved. All API services are now operating normally. We will continue to monitor to ensure stability.

  • Monitoring
    Monitoring
    The fix for the API Gateway issue in the **US region** is live. We are monitoring for stability.
  • Identified
    Identified

    We have identified an issue with our API Gateway that is causing API failures in the US region. Our engineering team is working on a fix to restore normal operations. We will provide an update once the fix has been applied and verified.

  • Investigating
    Investigating

    We are currently observing increased API failures for requests originating from external networks in the US region. Our engineering team is actively investigating the issue and working to restore normal operations as quickly as possible. We will provide further updates as we learn more.urrently investigating this incident.

Aug 2025 to Oct 2025

Next