Yellow.ai - We are currently experiencing delays in the real-time delivery of live agent messages-IND Region – Incident details

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We are currently experiencing delays in the real-time delivery of live agent messages-IND Region

ResolvedPartial outage 30%4 hours 7 minutes

Affected

Live Agent/Inbox

Partial outage from 6:29 AM to 10:36 AM

IND

Partial outage from 6:29 AM to 10:36 AM

Message Delivery

Partial outage from 6:29 AM to 10:36 AM

IND

Partial outage from 6:29 AM to 10:36 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    Impact:
    Live agent messages are intermittently not being delivered in real time, and in some cases require multiple send attempts or experience processing delays before reaching the end user.


    Current Status:
    Our internal teams have been engaged and are actively investigating the issue with high priority to identify the root cause and restore normal real-time message delivery. We appreciate your patience and will share the next update as soon as more information becomes available.