Error Page displayed on some Live Chats (India Region) - Incident details - Yellow.ai - Status

Error Page displayed on some Live Chats (India Region)

Resolved

Partial outage 40 %

Started 8 months agoFebruary 07, 2026Lasted 3 hours 49 minutesFebruary 07, 20261:465:35 PMUTC

Affected

Live Agent/Inbox

IND

Updates

Resolved
February 07, 2026 at 5:35 PMUTC
Resolved
February 07, 2026 at 5:35 PMUTC
The error page issue that was blocking some live chats has been successfully resolved. All services are now operating normally.

Our teams have confirmed platform stability and will continue monitoring to ensure consistent performance.

Thank you for your patience and understanding.
Monitoring
February 07, 2026 at 4:33 PMUTC
Monitoring
February 07, 2026 at 4:33 PMUTC
We have implemented a fix and confirmed that the issue has been resolved.
We are continuing to monitor to ensure full stability.
Identified
February 07, 2026 at 1:46 PMUTC
Identified
February 07, 2026 at 1:46 PMUTC
We are currently experiencing a partial outage affecting the India region, impacting some live chats.

Impact: Users may encounter an error page on certain active live chats and are unable to view or send messages.

Current Status: Our internal teams are actively working to resolve the issue. We appreciate your patience and will share the next update as soon as possible.