Yellow.ai - INDIA Region : Failure in Message Delivery – Incident details

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INDIA Region : Failure in Message Delivery

ResolvedDegraded performance1 hour 52 minutes

Affected

Message Delivery

Degraded performance from 7:30 AM to 9:22 AM

IND

Degraded performance from 7:30 AM to 9:22 AM

  • ResolvedUTC

    The issue that caused intermittent message delivery failures in the India region has been fully resolved. Bots are now operating normally, and our monitoring confirms that the platform is stable.

    Thank you for your patience while we worked to restore services.

  • MonitoringUTC

    We’re no longer observing the issue and are actively monitoring the situation.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    We are currently observing intermittent failures in message delivery for bot interactions in the India region. The issue is impacting some users sporadically, resulting in delayed or undelivered messages.

    Our engineering team is actively investigating the root cause to identify and remediate the issue.

    Further updates will be shared as the investigation progresses, within the next 30 mins.