Yellow.ai - Ongoing Service Disruption – Bot Widgets & Inbox in USA region – Incident details

Experiencing partial outage

Ongoing Service Disruption – Bot Widgets & Inbox in USA region

Resolved
Major outage
Started 12 months agoLasted 35 minutes

Affected

Live Agent/Inbox

Major outage from 2:05 PM to 2:37 PM, Operational from 2:37 PM to 2:41 PM

USA

Major outage from 2:05 PM to 2:37 PM, Operational from 2:37 PM to 2:41 PM

Web Widget

Major outage from 2:05 PM to 2:37 PM, Operational from 2:37 PM to 2:41 PM

USA

Major outage from 2:05 PM to 2:37 PM, Operational from 2:37 PM to 2:41 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue impacting bots on web widgets and Inbox agents in the USA region has been fully resolved.
    All services are now functioning normally, and systems are stable.

    We regret the inconvenience caused and thank you for your patience while we worked to restore services.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented for the issue affecting bots and Inbox in the USA region.
    We are closely monitoring the systems to ensure full stability and normal operations.

    Users may start seeing recovery, but intermittent issues could still occur during this monitoring period.

  • Identified
    UTC
    Identified

    We have identified the root cause of the issue affecting bots and Inbox in the USA region.
    Our teams are currently implementing a fix to restore normal functionality.

    Impact remains the same:

    • Bots on web widgets are not loading/connecting.

    • Inbox agents are facing connectivity issues.

    • Impact is limited to the USA region.

    We will provide another update once the fix is rolled out and services begin stabilizing.

  • Investigating
    UTC
    Investigating

    We are currently facing an issue with USA region bots. End-users in the USA region may be unable to interact with bots via web widgets. Inbox agents may also not be able to access or perform conversations as expected.

    Impact:

    • Bots on web widgets are not loading/connecting.

    • Inbox agents are facing connectivity issues.

    • Impact is limited to the USA region.

    Current Status:
    Our engineering teams are actively investigating and working to restore services at the earliest. This is being treated as a top priority.

    Next Update:
    We will share the next update within 30 minutes or sooner if significant progress is made.