Yellow.ai - Platform Access Issue – JKT Region (Bots Operational) – Incident details

All systems operational

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Platform Access Issue – JKT Region (Bots Operational)

ResolvedMajor outage36 minutes

Affected

  • ResolvedUTC

    Resolved – The platform access issue in the JKT region has been resolved. The incident was caused by a third-party network performance issue near Jakarta, which temporarily impacted platform accessibility and Live Agent availability. Bots/Virtual Agents remained operational throughout.

    All services are now restored and we are monitoring for stability. Thank you for your patience.

  • InvestigatingUTC

    Investigating – We are currently observing access issues with the Platform in the JKT region. Bots and Virtual Agents remain operational, however, Live Agent functionality is unavailable due to platform inaccessibility. Our engineering team is actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be shared as we learn more.